OpticalfactorReviews of opticalfactor.com

Stupid inserts were not made correctly and couldn’t see. I will not deal with them ever again. All I wanted to do was return them and get credit, they were hard to deal with!

I ordered polarized sunglasses. I added prescription lenses. Because I didn't add tinting to the prescription, I got glasses. The customer service response was an offer for 35% off something else. I said that wasn't sufficient. I replied: The product is shown as AND called polarized sunglasses so why would I need to purchase lens tints on top of that? That's confusing and wouldn't make any sense. Their final response was "sorry for the inconvenience". I will never purchase from this company again.

I ordered some wrap.around prescription sunglasses and first of all took a month to recieve.I was excited to use on my vacation to Puerto Rico but when I put them on my vision was blurry.I then contacted the company and they wanted proof of my prescription I sent it and still they say they did nothing wrong.I requested a refund and my money back but they refused 2x they wanted more proof from my doctor showing that the prescription is not correct.I don't have time with all the back and forth I paid for a product and provided the right prescription.Bottom.line don't buy from this company their customer service is the worst they make you feel as if you have done something wrong purchase your glasses elsewhere they are the worst prescription glasses company out there.

Ok - so they are cheap, about the third of the cost of other brands. I gave it a go as I use varifocals. The prescription with the insert was ok, problem started with a poorly fitting insert. They don't engage with the lugs which forces the insert to bend further inward than it should. This affects the PD and tunnel for the reading bit of the insert, making them useless. Emailed back and forth, but getting nowhere, so chalking it up to experience. Lots of great reviews, so if you are single vision - guess it's fine? However, beware of the reviews on their website, as I think they curate them themselves.

As others have said, they deserve zero stars. The glasses were really cheaply made and smelled like a chemical factory even after airing them out. The prescription was also off so my vision was blurry with them. Their customer “service” dept. gave me the runaround, asking me to send the original prescription, which I did, then they went ghost. I wish I’d seen these reviews before they ripped me off.

It is a fake website.

Wrong prescription and poorly made

I would give zero stars if I was able to. The products are made of very cheap materials, and have an awful chemical smell to them, even after airing them out for weeks and washing with dawn dish soap (as requested by customer service). The lenses themselves are also not right, even though the order was placed with an absolutely correct and current prescription. I have been trying to deal with customer service for 2 weeks now and have had zero positive or helpful response from them. They just keep saying they’re made to my specifications, even though the glasses are 100% unwearable. Save your money, and do NOT order from this website.