OpticalfactorReviews of opticalfactor.com

I sent my glasses back to optical factor on September 2025. It was received in china on October 3rd. The return package was cleared. Now it December and still no refund. I want to let people know the truth about this company. Horrible customer service. Very slow on delivery. They ask you to try to wear glasses that you’re not happy with and tell you to move them up and down. Stay away from this company so you can spare yourself the headache. I wished I would have disputed the charge.

Glasses defective and returned them. Optical Factor claimed they never received the return, although I could confirm delivery. Package eventually came back to me and was marked refused after I had spent over $20 dollars to ship. They went out of their way to not issue me a refund. Crap company and would highly avoid.

Ordered glasses paid for them. But never got them. Filed with my bank about charges. They lied my bank said received them. So out money and no glasses. So somewhere else. Customer service is nonexistent

Do not order from this company. They ship from China. If you want to do a return, the require you to ship back to China - which is cost effective. They do not care if your order is done correctly or not. They are not interested in customer satisfaction. You are better off to buy from somewhere else, like Amazon.

I contacted them nearly a month ago & provided ALL information with a copy of my optical prescription. nearly a month later & write to them to ask where are my glasses & I received pathetic one sentence replies - no Dear Sir, no signature at the bottom, no company logo etc. STAY AWAY FROM THIS CHEAP RUBBISH COMPANY - NOTE 80% 1* REVIEWS SAY IT ALL

Well, I bought an initial pair of glasses from them with no problems. A year later I bought 2 pairs of the same sports glasses, with the same prescription that has not changed. They arrived and something was off, I have contacted them and they stated that I input my prescription wrong, I enter a PD of 66.5 instead of 65. Since I buy from other vendors glasses and have never had a problem, I stated this could not be possible especially to enter 3 digits instead of 2 for PD. Their answer " sorry of the inconvenience". You gave a 50/50 chance that they get your prescription correct and their satisfaction guarantee is to do nothing. BUYER BEWARE....

They deserve a zero, the place is terrible. They promised glasses in 7 to 15 days, but glasses came a month later. They used Speedx as a carrier and they are as bad as optical factor. The glasses are cheap and your prescription is bound to be messed up. Do not buy from them!

Ordered Polarized Blue mirror sunglasses paying an extra $84 US for the lenses - Got gray lenses with very sub-standard polarizing layer that appears to be put on as an after thought - see photo attached when compared to a real blue mirror polarized lenses held up to computer screen. Customer support says it was my fault but the reality is the Optical Factor website is useless and the English, images and descriptions are totally misleading. They refused to refund me. Be warned.