Jody F.
This service is a rip off
This service is a rip off. I’m unhappy with optery’s progress. I went into my account to cancel and the site returned a message saying my account would remain active until the renewal date in september 2024. Proceed with caution, there are pop-ups all over the site to get you to upgrade your service, which i did, yet i still find myself all over the internet and cannot cancel my subscription. Save yourself the headache and the money and find a different service you can cancel if you’re unhappy.
Response from OpteryDec 22, 2023
Hi Jody - we're really sorry to hear you did not have a good experience, and we just refunded your payment in full. After reviewing your account, we see you were on a Yearly pre-paid subscription, meaning if you cancel mid-year, the plan still stays active for the duration of the year because you already pre-paid for it, but then it does not renew at the end of the year. When customers have issues with billing like this, the best thing to do is just email customer support at [email protected] and we resolve billing issues ASAP. You also mentioned still being able to find yourself online. There are two main potential reasons for this (a) Because your plan was only active for 2 months. As stated on our Help Desk, some data brokers can take several months to comply with removal requests. (b) Because you were on the Extended plan, which is not as comprehensive as our Ultimate plan, and its possible the sites not covered by your plan are what you were seeing. If you have any further concerns, please feel free to reach out to our customer support team and we would be more than happy to help you: [email protected]