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OPAS (opas.com) has 11 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Aaron S.
Advise you to use other mail forwarders I had a very bad experience with OPAS
Response from OPASJun 30, 2021
If you're willing to provide more info, we'd be happy to address the issues specifically. Its difficult to comment without knowing what went wrong.
Sarah F.
Ridiculously high shipping costs! OPAS grossly over estimate weight of items and charge you accordingly. Shipping was 3 times the price of their competitors. They refused to consolidate my package and re-weigh. In the end I had to ask them to dispose my items that I’d already paid for. Disappointed to say the least :(
Response from OPASJun 30, 2021
Carrier charges for shipping a package will always be based on rounded up numbers, so we have no choice but to follow that rule since we won't know until time of shipping if a package will be sent by itself or consolidated, we show rounded up weights in our system. 1.1 lb is going to be 2 lb, for example. Additionally, we don't remove any packing materials or change packaging until time of shipping, so again, the whole package weight could easily show as higher than just the product itself. At the time of shipping, the box and the packing materials used are always selected based on the ethic that we make the package as small or as light as possible, thereby reducing the cost to the customer. Package consolidation and special packing are always followed as the customer requests. Especially with consolidation, there's no benefit to OPAS for NOT consolidating when the customer requests this. In this specific case, weights were taken multiple times but for some reason we were unable to convincingly convey the fact that we had no control over the shipment weight since a box and packing materials always add to the weight, beyond the total of the products themselves. We had zero reason to keep the weight higher as this causes not just a loss of customer, but also the markup is the same for a lower weight or a higher weight, so we stand to gain nothing. Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers.
Michael
Very Bad Experience!! This company is not trustworthy at all. I had 3 packages shipped there earlier this year, the total weight of all 3 combined was less than 10 pounds. After requesting a shipping cost (going to canada) I was quoted $180.00! This didnt seem correct so went ahead an got a shipping quote from UPS directly which quoted me $75.00 for the exact same shippment. That being said OPAS wanted to charge me $105.00 over the going rate just to ship receive and ship 3 packages for me. Little to say I will never be using their services again, what a scam!
Response from OPASJun 30, 2021
Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers. A scam happens when a customer has no way to know of a cost, or action until its too late. With OPAS, we try our best to educate our customers about our prices, our procedures and anything else about how we do business. All information, including pricing, is posted on our website and we offer phone calls (we answer all calls), email, and social media avenues for people to contact and inquire about any issue including price. We do this because once a customer sends something to us, we have little recourse but to either ship at our normal price, or return to sender via someone's free label or at the cost of the customer. We really do our best to prevent these scenarios, but if a customer doesn't wish to look at our website or contact us via the many channels available, there isn't much we can do.
