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OPAS (opas.com) has 11 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
opas.com
Website
opas.com
Category
Shipping & Logistics
Location
Portland, Oregon
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I'm not happy with their service since they promised to me a 300% ROI however we barely hit 200%.. I would not recommend working with them.
HE
Helen
Terrible service from Simon
Terrible service from Simon. Very obstructive and unhelpful. Guaranteed he would send same day then 3 days later he let us know he wouldn’t be sending at all until we sent a sample. Not interested in his customers problems or prepared to assist in overcoming them. Hopefully we will be able to find a new supplier willing to work alongside us pleasantly.
Response from OPASDec 6, 2022
Helen, thank you for taking time to post a review. We don't have a Simon here at OPAS, either presently or at any time in the past. We don't have anyone that has a name even close to this name, phonetically or even starting with an S. Can you further describe the person, or maybe you have the wrong company? We haven't had any problem cases like you are describing. Would you be willing to email to [email protected] and provide an account number so we can verify you are a customer of ours? We would be happy to address any concerns if you email us and help us figure out if this is really OPAS that caused some concern, and then try to get to the bottom of it. We'll await your email.
TE
Top End T.
Not Trustworthy
The high shipping costs are not the issue with this company. A range of shipping methods and costs is provided and you can choose which best suits your needs. Despite the high shipping costs of this company, we would not mind paying a little extra to ensure that what we ordered was actually received. Opas has a propensity to open boxes, when not requested to do so, remove the contents and repackage them (ostensibly to save you money) so that the original packaging is removed. When small, high value items are then found to be missing, all responsibility is denied putting the customer in dispute with the seller. We have no issue with Opas opening the boxes to check the contents. However, there is no reason why, once checked, that the contents cannot be returned to their original packaging, which is then resealed and sent to the customer. In this case, two expensive leather iPhone cases went missing. Perhaps pilfering is the issue that needs to be addressed. Very disappointed.
Response from OPASJun 30, 2021
We appreciate the comment that high shipping costs are not a problem. We're sorry that there was not awareness that it is always a shipper's obligation to visually make sure that all products inside a package or shipment match exactly with what the commercial invoice says they are. Since we are responsible in the event something is shipped that shouldn't be shipped, all packages must be opened and contents identified, both at OPAS and at all other package forwarders. At OPAS, all contents are displayed in our system so that customer can view and if needed, ask for more info or photos. The customer then has the opportunity to identify discrepancies between what they expect and what is shown as the package contents, and they can do this from the point we register the items to their account until the item is being prepared for shipping. Unless the customer requests otherwise, the contents that are registered are always the same contents that are shipped. For this specific complaint, if more information can be provided, we would be happy to address it more specifically.
AS
Aaron S.
Advise you to use other mail forwarders
Advise you to use other mail forwarders
I had a very bad experience with OPAS
Response from OPASJun 30, 2021
If you're willing to provide more info, we'd be happy to address the issues specifically. Its difficult to comment without knowing what went wrong.
SF
Sarah F.
Ridiculously high shipping costs
Ridiculously high shipping costs! OPAS grossly over estimate weight of items and charge you accordingly. Shipping was 3 times the price of their competitors. They refused to consolidate my package and re-weigh. In the end I had to ask them to dispose my items that I’d already paid for. Disappointed to say the least :(
Response from OPASJun 30, 2021
Carrier charges for shipping a package will always be based on rounded up numbers, so we have no choice but to follow that rule since we won't know until time of shipping if a package will be sent by itself or consolidated, we show rounded up weights in our system. 1.1 lb is going to be 2 lb, for example. Additionally, we don't remove any packing materials or change packaging until time of shipping, so again, the whole package weight could easily show as higher than just the product itself. At the time of shipping, the box and the packing materials used are always selected based on the ethic that we make the package as small or as light as possible, thereby reducing the cost to the customer. Package consolidation and special packing are always followed as the customer requests. Especially with consolidation, there's no benefit to OPAS for NOT consolidating when the customer requests this. In this specific case, weights were taken multiple times but for some reason we were unable to convincingly convey the fact that we had no control over the shipment weight since a box and packing materials always add to the weight, beyond the total of the products themselves. We had zero reason to keep the weight higher as this causes not just a loss of customer, but also the markup is the same for a lower weight or a higher weight, so we stand to gain nothing. Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers.
MI
Michael
Very Bad Experience!
Very Bad Experience!!
This company is not trustworthy at all. I had 3 packages shipped there earlier this year, the total weight of all 3 combined was less than 10 pounds.
After requesting a shipping cost (going to canada) I was quoted $180.00! This didnt seem correct so went ahead an got a shipping quote from UPS directly which quoted me $75.00 for the exact same shippment.
That being said OPAS wanted to charge me $105.00 over the going rate just to ship receive and ship 3 packages for me.
Little to say I will never be using their services again, what a scam!
Response from OPASJun 30, 2021
Depending on the carrier chosen and the level of carrier service chosen, our shipping prices can greatly differ from other forwarder options. We do attempt to provide the most economical service to all of our customers but we do not try to compete in price (for the services we provide) with certain very low-cost no-frills forwarders. We provide service well beyond what most package forwarding companies provide, in terms of not just customer service, but also in flexibility of services provided and the integrity of the information we provide to all of our customers. A scam happens when a customer has no way to know of a cost, or action until its too late. With OPAS, we try our best to educate our customers about our prices, our procedures and anything else about how we do business. All information, including pricing, is posted on our website and we offer phone calls (we answer all calls), email, and social media avenues for people to contact and inquire about any issue including price. We do this because once a customer sends something to us, we have little recourse but to either ship at our normal price, or return to sender via someone's free label or at the cost of the customer. We really do our best to prevent these scenarios, but if a customer doesn't wish to look at our website or contact us via the many channels available, there isn't much we can do.
