I received the wrong pair of earrings and they rectified it quickly. Quality of the jewelry is good.
Response from OOTDYMar 16, 2026
Dear Anubha,
Thank you so much for sharing your experience! We’re glad we could quickly resolve the issue and that you’re happy with the quality of your jewelry. ✨
Providing prompt and reliable after-sales support is exactly what we aim for at OOTDY, so our customers can enjoy their pieces with peace of mind. Your support truly means a lot to us, and we look forward to helping you discover even more favorites in the future. We can’t wait to serve you again!
Warm regards,
The OOTDY Team
AW
Allison W.
Amazing customer service
Amazing customer service! The team was incredibly helpful and very responsive to my questions. They made the whole experience easy and enjoyable. Highly recommend!
Response from OOTDYMar 13, 2026
Dear Allison,
hank you so much for your kind words and for sharing your experience with us!
We’re truly delighted to hear that our team was able to assist you and make your experience smooth and enjoyable. Providing helpful and responsive support is something we always strive for, so your feedback means a lot to us.
Thank you again for your recommendation and support. We hope you continue to enjoy your OOTDY pieces, and we look forward to serving you again in the future! ✨
With gratitude,
OOTDY Team
CU
Customer
I recently bought two rings from OOTDY
I recently bought two rings from OOTDY. They arrived quickly, nicely packaged and looked exactly like they did on the website. I've worn both a couple of times and they seem like they are high quality and will last a long time. I will definitely purchase again from them.
Response from OOTDYMar 11, 2026
Dear OOTDY’S friend,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your rings arrived quickly, were beautifully packaged, and matched your expectations from our website. It’s also wonderful to know that you’re enjoying wearing them and that they feel high quality.
Your support truly means a lot to us, and we’re so happy to hear that you’re considering purchasing from us again. We look forward to serving you in the future and hope you continue to enjoy your OOTDY pieces!
With gratitude,
OOTDY Team
ME
MelissaW
Bestelling niet aangekomen
15 feb een bestelling geplaatst, maar nooit ontvangen. Ze geven aan dat er een kleine vertraging is in de levering. Ik noem dit een flinke vertraging en vraag mij af of het pakket überhaupt nog gaat aankomen. Gisteren contact gezocht met de klantenservice, maar ontvang nu ook geen reactie meer.
Update 31-03-26: de bestelling is nooit aangekomen, dus de klantenservice heeft de bestelling opnieuw verzonden die uiteindelijk wel is aangekomen. Het probleem is dus opgelost, maar het heeft wel lang geduurd.
Response from OOTDYMar 11, 2026
Dear Melissa,
Thank you for sharing your experience, and we’re truly sorry that you have not received your order yet. We completely understand how frustrating and disappointing this situation must feel, and we sincerely apologize for the experience.
At the moment, we have already contacted the shipping carrier to investigate the delay and the lack of tracking updates, and we are currently waiting for their response. In the meantime, we have processed a refund for the shipping fee and have also reached out to you by email to offer a replacement shipment so that you can still receive your items.
Please know that OOTDY cares deeply about our customers’ experience. We want nothing more than for our customers to receive their orders smoothly and on time, and we truly hope you’ll still have the chance to enjoy the pieces we carefully craft.
If you have any further thoughts or requests, please feel free to reply to our email at any time. Our support team will be more than happy to continue assisting you and make sure this situation is properly resolved.
Again, we sincerely apologize for the inconvenience caused by this shipping issue and appreciate your patience.
Warm regards,
OOTDY Customer Care Team
CM
Carolyn M.
This is a high quality company
This is a high quality company. The earrings are beautiful and exactly as described. I sleep in the huggy mini hoops and don’t even feel them. I was also very impressed with how fast they came. I am definitely buying more, both for myself and my daughter.
Response from OOTDYMar 9, 2026
Hi Carolyn,
Thank you so much for your kind words! 💛We’re thrilled to hear that you and your daughter are enjoying your earrings, and that the Huggy Mini Hoops are so comfortable you can even sleep in them. Your kind words about the quality and fast delivery truly warm our hearts and mean a lot to our team.
Your support truly means the world to us, and we can’t wait to delight you with more pieces in the future.
With gratitude,
OOTDY Team
KM
Karine M.
Best Earring
Great company and very well organized. I bought Earring and They were wonderfull to were them. You don’t have to put them out for sleep. Thank you so much OOTDY.
Response from OOTDYMar 9, 2026
Dear Karine,
Thank you so much for your kind words and generous review!😄
We’re thrilled to hear that you’re enjoying your earrings. One of our design intentions is to help reduce the inconvenience of removing earrings, so it’s wonderful to know they make your daily wear more comfortable.
Your feedback truly warms our hearts and is a great encouragement to our product team. We hope our future designs continue to delight you and earn your support. Thank you again for choosing OOTDY! 🌟
Best regards,
OOTDY Team
EF
Emily F.
Comfortability
The OODTY Company is amazing and they take the time to help the customer out such as myself! For example just yesterday I was looking for a 2mm or smaller size stud earrings and they took the time to send me the link and they answer all of my questions and are very helpful and kind.
Response from OOTDYMar 9, 2026
Dear Emily,
Thank you so much for your wonderful review! 🌟
We’re truly grateful for your support and kind words. At OOTDY, we always strive to provide the best possible service and assist our customers in any way we can. Your recognition of our team means a lot to us!
We hope our jewelry continues to bring you joy, and we look forward to delighting you with more pieces in the future. Thank you again for your support! 💗
Warmly,
OOTDY Team
MC
Melissa C.
Never received order
I would like to give a review of the jewelry but unfortunately have not received it and it has been about a month. The last email I received said it was shipped on February 7th and I've heard nothing since, nor have I received my order. If this is typical they should be clear about this on the website.
Response from OOTDYMar 6, 2026
Dear Melissa,
Thank you for sharing your feedback, and we are truly sorry to hear that you have not yet received your order. We have located your order, and our team has proactively reached out to you via email—please check your inbox so we can follow up and assist you further.
We have also submitted a refund for the shipping fee, which should be credited back to your original payment method shortly.
In addition, we are in contact with the carrier to obtain updates on your package and to understand why there has been no tracking information. We are more than happy to offer a replacement shipment to resolve this situation.
We truly appreciate the opportunity to address this issue and hope we can make things right for you. If you have any questions or thoughts, please feel free to reply to our email—our team will be glad to continue assisting you.
Warm regards,
OOTDY Customer Care Team
