I came across this website via Instagram and loved the product I saw. I purchased the ring and absolutely love it. I purchased the round mixed metal ring. The quality of the ring is very good. The ring is heavy and made of good quality. I will definitely purchase more from this website as the quality is superb!
Response from OOTDYApr 15, 2026
Dear Yolanda,
Thank you so much for sharing your experience with us! 💗
We’re truly delighted to hear how much you love your ring and that the quality met your expectations. It means a lot to us that you found us and chose to give our products a try.
We will continue designing and creating more high-quality pieces with a wide variety of styles, so our customers always have something special to choose from.
We’re really looking forward to welcoming you back again soon!
Warm regards,
OOTDY Team
IS
It’s M.
Betrug Firma !
Sobald man eine Retoure gemacht hat ist das Geld weg. Man erhält es nicht zurück erstattet. Selbst wenn das Unternehmen den Retouren Eingang bestätigt. Sie versuchen es mit allen Mittel. Etlicher Mail Verkehr fand statt! Geld kam nie zurück. Betrug Firma !
Response from OOTDYApr 15, 2026
Dear customer,
Thank you for sharing your experience with us. We’re truly sorry that this situation has left you feeling disappointed—this is absolutely not the experience we want to provide at OOTDY.
We also regret that the product did not meet your expectations and that your purchase ended up requiring a return and refund. That’s never the outcome we hope for. Please know that your feedback on the earrings has been carefully recorded and shared with our product team, and we will use it to guide future improvements.
Regarding the refund process, we sincerely apologize for the confusion and frustration caused. The delay is related to an active PayPal dispute, during which the payment is temporarily held by the issuing bank, meaning we’re unable to complete the refund until their review is finalized. We understand how this may have felt unclear or concerning, and we’re sorry that our process did not provide enough clarity along the way.
Please rest assured that we are closely following the progress of the case and will complete your refund as soon as the dispute is resolved. Our team will also continue to stay in touch with you via email so you’re not left wondering about the next step.
We understand why this experience led to your concerns, and we truly appreciate you taking the time to share them. We’ll keep doing our part to make things right from here.
Warm regards,
OOTDY Team
SH
Shawn
I was disappointed
I was disappointed. The earring I ordered arrive fine and were lovely. However they were so small and didn't open enough to put in my ear. I tried both sides for a while and never got them in. When I wanted to return it was days between responses and what should have been an easy return took a long time and more effort on my part than it should. While I appreciate the options for returns it shouldn't have taken a week to iniatiate. They also don't post negative review on their site. I tried twice to post a review on their site for those earrings and they were never published. When I looked at all their items I see they only post 4 and 5 start reviews- there is no way I'm the first person to not like what i received.I hate dishonesty in a company- I would have been willing to try other items but the experience put me off from purchasing from them again.
Update- I purchased a necklace with the credit from my return. They said they'd include a mystery box to make up for the issues I had- when I received the package there was no mystery box as promised and when I let them know that they made it sound like I was lying. The customer service just can't seem to get things right.
Response from OOTDYApr 12, 2026
Dear Shawn,
Thank you for taking the time to share this feedback. We’re very sorry that your experience with us left you feeling disappointed.
We’re glad to hear the earrings arrived safely and that you liked how they looked, but we’re sorry they were smaller than expected and difficult to put on comfortably. We understand how frustrating that must have been, especially after trying multiple times.
We also sincerely apologize for how long it took to get your return started. A return should feel straightforward and timely, and in your case, it clearly did not. We understand your frustration and agree that this process should have been easier.
We’re especially sorry to hear your concerns about honesty and trust. That is never the impression we want to leave. Reviews submitted to our site do go through a moderation process, but we do not want any customer to feel that their feedback is being ignored. Your comments are important, and we take them seriously.
We appreciate you bringing this to our attention. Feedback like yours helps us see where we need to do better, both in product communication and in customer support. We’re sorry we let you down on this order.
Best Regards,
OOTDY Team
VD
Valeria D.
Excellent customer service
Excellent customer service, attentive and timely.
Response from OOTDYApr 11, 2026
Dear Valeria,
Thank you so much for your kind words! At OOTDY, we’ve always been committed to providing users with high-quality products and satisfying services. We truly appreciate your support for OOTDY—it means a lot to us! We look forward to welcoming you back again soon. Wishing you a wonderful life ahead! 🌟
Best Regards,
OOTDY Team
VA
Valerie
I’ve had such a great experience with…
I’ve had such a great experience with ootdy! I’m so glad I found them. I bought three pieces. They are all beautiful - great color, weight and shine. The ring and earrings were smaller than I had wanted. I received quick and very generous resolution for both. I will definitely be a return customer!
Response from OOTDYApr 9, 2026
Dear Valerie,
We truly appreciate you sharing your experience with us! 💗
It’s wonderful to hear that you’re happy with the color, weight, and shine of your pieces, and that overall they met your expectations. We’re also glad our team was able to provide a quick and supportive solution regarding the sizing—it’s important to us that you end up with pieces you truly love.
Thank you for giving OOTDY a try and for your kind words. We’re so happy to have you with us and look forward to welcoming you back again!
Warm regards,
OOTDY Team
BP
bpo
Beware shoppers
Beware shoppers. I would not recommend this site. Customer service is real bad, they don’t even have a telephone number to talk to someone live or a Chat App. Shipping is very shady too. It seems like advertise legit jewelry but where does it actually come from?
Response from OOTDYApr 6, 2026
Dear customer,
We’re truly sorry to hear about your experience and sincerely apologize for any frustration or inconvenience caused.
At the moment, we do not offer phone or live chat support, and we understand how this may be inconvenient. We truly appreciate your feedback and will take it into consideration as we continue to improve our customer service experience.
We also completely understand that shipping delays or uncertainties during transit can feel frustrating and concerning. Please rest assured that we are here to help resolve any issues as quickly as possible.
Our official customer support email is [email protected]. We kindly invite you to reach out to us directly, and our support team will respond within 24 hours to assist you with any concerns and provide the best possible solution.
We truly hope to have the opportunity to make things right and restore your confidence in us.
Warmest regards,
OOTDY Team
DB
Doris B.
Very cute earrings!
I ordered five earrings and kept two. The process was really easy to return the three pairs and customer service was very attentive.
Response from OOTDYApr 3, 2026
Hi Doris,
Thank you for sharing your experience with us!
We’re so glad to hear that the return process was smooth and convenient for you, and that our customer service team was able to support you attentively throughout. Making exchanges and returns simple is something we truly care about, so it’s wonderful to know it made a difference.
We really appreciate your support and hope you continue to enjoy the pieces you kept!
Warm regards,
OOTDY Team
LZ
Luann Z.
My new favorite jewelry
I have ordered about 15 different items, mostly earrings from OOTDY. I love the quality, styles, & comfort. I have had a couple minor issues, both resolved to my satisfaction with excellent solutions and top notch, personal, customer service. My most recent transaction & the manner which customer resolved it was EXCEPTIONAL. I wanted to try a pair of the flat back earrings. I loved the earrings, but as much as I tried I could not coordinate my hands putting the earring in from the back. OOTDY resolved the issue by letting me keep the earrings, issuing a store credit for the cost of the orginal order, only deducting $15! I used the credit on a different style earring for myself & gave my 20 year old granddaughter the flat back earrings. That is a HUGE win in my book. I would also mention I have ordered the mystery box 3 different times (I'm a sucker for that surprise) & have been satisfied every time. Lastly, OOTDY's packaging is very pretty. Earrings have all been in a small velvet pouch, a nice box with a pretty black bow. I (and most people) don't need that much jewelry, but I like the joy it brings. Great job OOTDY!
Response from OOTDYApr 3, 2026
Dear Luann,
Thank you so much for taking the time to share such a detailed and thoughtful review—we truly appreciate it!
It means a lot to us to know that you’ve enjoyed not only the quality, style, and comfort of our jewelry, but also the overall experience across multiple orders. We’re especially glad to hear that our customer service team was able to provide solutions that met your expectations, and that your most recent experience stood out in a positive way.
We completely understand that certain styles, like flat back earrings, can take some getting used to, so we’re really happy we could find a solution that worked for you—and it’s wonderful to hear they found a perfect home with your granddaughter!
It also brings us joy to know that you’ve enjoyed the mystery boxes and our packaging details. We believe those little touches can make the experience even more special.
Thank you again for your continued support and for sharing your experience so generously. We’re so glad OOTDY can bring you that extra bit of joy—we look forward to being part of many more moments with you.
Warmest regards,
OOTDY Team
