N.Arruc
I returned a product for a different…
I returned a product for a different size, and never received the replacement. Never doing business with them again!
Response from Oooh Yeah! SocksAug 22, 2023
Hi there, I wanted to address the concerns you raised in your recent review regarding Order #5705. Upon reviewing our records, I can confirm that our team had been in correspondence with you through email regarding the return and replacement process. We had advised you to initiate a return for the item and place a new order with the correct specifications. Furthermore, we were pleased to extend a complimentary shipping offer for this inconvenience. Our internal logs show that you had indeed requested a refund for the order, and in accordance with your request, we promptly processed the refund on August 9th upon receiving the returned package. The refund confirmation email was also sent to you on the same day. We sincerely apologize if there was any miscommunication or inconvenience during this process. Customer satisfaction is of utmost importance to us, and we always strive to provide clear and efficient solutions to any issues our customers may encounter. Should you have any further concerns or questions, please do not hesitate to reach out to us. We value your feedback and would appreciate the opportunity to assist you in any way we can.