OntraportReviews of ontraport.com

What made my experience great is the client service and experience, I've been with Ontraoprt for few years and the value that you get with them farexcceds what yout paying for your monthly subscription. I'm super gratful for them and super happy to have them in my cornor, there are so many names to mention but Rachel Cantu goes beyond the extra mile, she's always been there for me from day one, thank you so very much!

It is a good tool to manage both my email and SMS campaigns. It is fairly easy to set up custom campaigns without much effort. I like how it tracks data

We accidentally renewed an annual Ontraport subscription on June 10, 2025 — for a platform we had not used in months. The charge initially went through on an expired card, and when I updated my payment method on July 2, the updated card was charged. We only noticed this recently while reviewing unused business tools. I reached out requesting a refund for the $792 annual renewal, explaining that the account had been inactive for months and unused during the new billing cycle. Despite the clear circumstances (zero usage, dormant account, accidental renewal), Ontraport refused to make any exception. Customer support pointed to a strict “no refunds” policy for annual subscriptions, regardless of usage or timing. Even after escalation, the response was the same: policy over customer relationship, policy over fairness. We are a 501(c)(3) nonprofit organization and had hoped for a little flexibility and goodwill. Many SaaS companies make reasonable exceptions in cases like this — especially when the request is for an entirely unused renewal, not partial credit for used time. Unfortunately, our experience has been rigid and unaccommodating. If you choose Ontraport, be aware: No exceptions to the no-refund rule, even for unused renewals. Updating a payment method counts as re-billing and locks you into the charge. The focus is on enforcing policy, not building trust. I gave two stars because, during the few months we did use Ontraport, I did encounter some helpful tech support agents. Otherwise, I had been hoping for much-needed upgrades to make the platform more functional for us. We might have considered returning in the future — but not after how we were treated during this request. We’ve moved away from Ontraport and will not be returning. I’m sharing this so other small businesses and nonprofits can make informed decisions before committing to an annual plan. UPDATE: Our reply to Ontraports comment here: Thank you for responding here Ontraport. To clarify for others reading your comment: • Our account had been inactive for months leading up to the renewal. • The renewal on June 10 went unnoticed because it charged an expired card. When I updated our payment method on July 2, the charge was processed. • We reached out promptly after realizing this error. The account remained unused the entire time. While I understand policies exist, what’s missing here is reasonable flexibility — especially for a 501(c)(3) nonprofit, asking for a refund on an unused, accidental renewal. Many SaaS companies are willing to make exceptions in cases like this. Unfortunately, Ontraport chose to enforce policy over customer relationship. I want to be transparent for other small businesses and nonprofits evaluating this platform: if you make an error, even an obvious one on an inactive account, don’t expect grace or goodwill.

I am deeply disappointed with my experience on this platform. Despite enduring numerous challenges with Ontraport, I initially believed their promises that the system would seamlessly support my two businesses. Unfortunately, this turned out to be false and misleading. Whenever I reached out for help via chat, I often found myself misled. It was frustrating to see my emails and workflows not align with how I wanted my business to operate. Pricing is misleading too. I ended up with $350/monthly versus their original ‘sales tactic’ pricing. They lock you in and make it difficult to leave. They own everything. You get nothing after spending over 8k with them. After two painful years of trying to make this work and giving them the benefit of the doubt, I've encountered yet another issue: they refuse to reimburse me for money owed. I paid for a full year, yet they owe me 90 days. I genuinely wanted to support this local company in Santa Barbara, but my experience has left me feeling let down. If I could give a half a star, I would, one star is generous.

Not only do they have a great CRM that incorporates so much, but they also have excellent Customer Support! I can't recommend Ontraport highly enough!

As a customer, I tried to unsubscribe from unwanted emails but the 'unsubscribe" button was not working and had to email them. After I sent an unsubscribe request email, they said I was subscribed but kept receiving the unwanted email. Everytime when I received an unwanted email, I emailed them to unsubscribe me and they replied they did, but actually never stopped! This is really frustrating and wasting my time. If they manage a mailing list, unsubscribing should be easy and simple.

I have been with Ontraport for several years. I am very impressed with the great customer support they provide.

I just love this marketing automation platform. I have been using it since more than an year now and it has done wonders to my business.