Ontraport Reviews | Read Customer Reviews of ontraport.com

OntraportReviews of ontraport.com

4.9326 reviews
Sales & Marketing
440 N Barranca Ave #6884, Convina, California

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Ontraport

About Ontraport

Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site

Ontraport (ontraport.com) has 326 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: ontraport.com
Website: ontraport.com
Category: Sales & Marketing
Location: Convina, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ontraport reviews

Showing 7 reviews with 1 star · Clear filters

Zohe F.
Jan 23, 2025
I’d give it a 1/2 star if I could, deeply disappointed
I am deeply disappointed with my experience on this platform. Despite enduring numerous challenges with Ontraport, I initially believed their promises that the system would seamlessly support my two businesses. Unfortunately, this turned out to be false and misleading. Whenever I reached out for help via chat, I often found myself misled. It was frustrating to see my emails and workflows not align with how I wanted my business to operate. Pricing is misleading too. I ended up with $350/monthly versus their original ‘sales tactic’ pricing. They lock you in and make it difficult to leave. They own everything. You get nothing after spending over 8k with them. After two painful years of trying to make this work and giving them the benefit of the doubt, I've encountered yet another issue: they refuse to reimburse me for money owed. I paid for a full year, yet they owe me 90 days. I genuinely wanted to support this local company in Santa Barbara, but my experience has left me feeling let down. If I could give a half a star, I would, one star is generous.
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Mai
Mar 22, 2024
they can't manage mailing list
As a customer, I tried to unsubscribe from unwanted emails but the 'unsubscribe" button was not working and had to email them. After I sent an unsubscribe request email, they said I was subscribed but kept receiving the unwanted email. Everytime when I received an unwanted email, I emailed them to unsubscribe me and they replied they did, but actually never stopped! This is really frustrating and wasting my time. If they manage a mailing list, unsubscribing should be easy and simple.
Response from OntraportMay 20, 2024
Hi Mai, We apologize that you had a negative experience with our emails. If you would like to chat us live at ontraport.com we would be happy to confirm that your email/emails have been unsubscribed from our mailing list.
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Frank D.
Aug 8, 2023
Every now and then this company just…
Every now and then this company just takes however much money they want from your bank, if you don't do anything they have free money, if you contact them you have to wait a number of days for the money to be returned to you. They break the law by taking more money from your bank than you agree to, find a different company that is more worthy of trust when it comes to your money.
Response from OntraportAug 11, 2023
Hello Frank. Looking into your account I can see that you went over your contact limit and were auto upgraded to a Plus plan (as per our policy). You did remove the excess contacts from your account but unfortunately didn't downgrade back to Basic before the billing cycle. Please see our Fee Agreement (https://ontraport.com/legal#oa4a5f19963f2) for reference, which states that should your account exceed your current account limit of contacts plus object records with email address fields, user seats or emails, your service plan will either be upgraded automatically to the next most affordable account level or service package, or it will be billed for overages. Given the situation we voided the transaction and remedied the situation the same day. Additionally, because we voided charges for the Plus plan before they were settled (and then we re-billed at the correct rate) the funds were never removed from your account. Not sure what more we could have done here but please reach back out with any other questions you might have.
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Amiee Delaune B.
Aug 12, 2022
Continued to bill after repeated downgrades
I used ontraport for years until I migrated everything to another platform. I decided to keep the service active on a lower monthly plan so we could migrate all records. Every month for the last 6 months, they have "automatically upgraded" my account without notifying me. This amounts to almost $3000 in additional charges. I have gone round and round with their support team. It's a shame that after paying this company thousands of dollars over the year and referring 100s of other customers, this is how they handle customer service. Unbelievable.
Response from OntraportAug 26, 2022
Hello Aimee. On March 29th, 2022 we informed you that you had greater than 2500 contacts which is the limit for the Plus plan and if you didn't remove them prior to your next billing date, 5/10/22, you would be charged at the Enterprise rate plus 1 contact overage package. In order to downgrade and maintain a Plus subscription level, you need to reduce the total contacts in your account below the the 2500 limit for the Plus plan. Please see our Fee Agreement (https://ontraport.com/legal#oa4a5f19963f2) for reference, which states that should your account exceed your current account limit of contacts plus object records with email address fields, user seats or emails, your service plan will either be upgraded automatically to the next most affordable account level or service package, or it will be billed for overages. We did in fact notify you and gave you notice to address the situation before you were charged.
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Alonzo T.
Aug 26, 2021
They did not help my business when we…
They did not help my business when we needed it the most… Now my business is done too. 🖕🏾
Response from OntraportSep 1, 2021
Hello Alonzo, I'm not sure what happened here as there is no email connected to this review, nor do I have any client records for the name Alonzo Tate. Therefore it's difficult to prove the accuracy of this review. However, we'd love to reconcile whatever may have happened here so please reach out to one of our PR and Community team members at [email protected].
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Lia P.
Oct 7, 2020
I'm having a terrible time with…
I'm having a terrible time with Ontraport. I didn't realize when I signed up that I would need to also hire someone certified to run it!
Response from OntraportOct 23, 2020
Oh no, Lia! I'm sorry to hear you're having a hard time! You certainly don't have to hire anyone to run Ontraport for you, and in fact nearly all our clients do it themselves. Our community of certified experts are available to those who want a helping hand, but if you want to DIY like most of us, there are a ton of resources for learning. We have a "getting started" section on our support site that is super useful: https://ontraport.com/training/getting-started. You should have gotten the quickstart Cheat Sheet in your email when you first signed up, but that's here: https://drive.google.com/file/d/1DRTZ44lXFn6uQw7ua3x9Gw6VV4sbqKMM/view?usp=sharing. We also have a YouTube channel and a Facebook User group full of helpful videos, and of course the support team is always standing by to chat you through things. YouTube: https://www.youtube.com/channel/UCeun0dpuidRiVXKPqQaAwug. Facebook User Community: https://www.facebook.com/groups/ONTRAPORTusercommunity. Also it looks like you haven't yet taken advantage of your two free hours of 1-on-1 onboarding support. You can schedule your first setup call here: https://ontraport.com/services/schedule-a-call. And of course if you need more time after your two setup calls, we'd be more than happy to offer that to you.
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Jake
Oct 31, 2018
Ontraport CREDIT CARD FRAUD
Ontraport facilitates CREDIT CARD FRAUD. That's good news is you're an unscrupulous business looking for a platform. It's less good news if you're a customer and are considering doing business with a vendor who uses Ontraport. If the vendor uses Ontraport to charge your credit cards, repeatedly and fraudulently, Ontraport support will simply tell you, "good luck, not our problem". To be safe, don't use vendors who use Ontraport as a platform.
Response from OntraportJun 24, 2019
Hi Jake, we took a look into this issue. Unfortunately, as mentioned in the ticket with our support team and CEO, we are not able to reverse charges between you and a business that uses our software. This is a singular complaint in reference to said business, and we have not received any other complaints about fraudulent or misuse of the software. We understand that this is a frustrating experience, but we are not at liberty to disclose information about our clients' accounts. We advise connecting with the credit card company.
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