Patrick
Great platform, but mediocre support
Ontraport is super deep and very functional, but sometimes we can resolve stuff faster than the support can and in many cases, the support seems inexperienced and not knowledgeable of the issues that should be fundamentally easy to answer. We are kind of "stuck" using Ontraport as there are really no other CRMs like it for how we want to use it, but if someone else started offering comparable service and the consistency of customer support did not get better, we would move off Ontraport promptly.
Response from OntraportJun 4, 2021
Hello Patrick. Thank you for giving us this feedback. I'm sorry to hear you were not pleased with the level of support you received. I've looked into it, and it looks like there was some miscommunication about the issue with your account but I see it has been resolved. I assure you that our support team always makes their best effort to quickly answer questions and get our users' issues resolved, and the other hundreds reviews here on Trustpilot are a testament to that. We’ve won numerous awards for customer support and consistently maintain stats well above industry averages for both response times and customer approval, and that's all due to our team's willingness and desire to serve our users to the utmost of their ability. We'd like to be there to support you and your business in any way we can so I hope the experience is much more positive in the future. Please let us know if there is anything else we can do to support you at this time.