ontechsmartservices.comReviews of ontechsmartservices.com

I ordered Starlink Max, which came with installation. They contract with OnTech. Took two weeks to get an appointment, which was Monday, August 17, 2026. They called Sunday, August 16th, asked if they could come install early. I agreed, prepared, and waited all day. They finally called and cancelled, said they'd install Monday. Waited all day into the evening on Monday, no show. They called and cancelled again, but swore I'd be the first one on Tuesday, August 18th. Again, waited all day, started getting late, called them. Oh yes, the tech will be there in half an hour. Showed on my phone that the Tech would arrive at 7:11 pm. No show, no call. I called customer service. Oh, looks like they had to cancel again, it was getting late. I'm done. Didn't even use Starlink, but they charged me 130.00 bucks for nothing. Sending it back tomorrow, they had better send me a refund.

Tech was late. Never got starlink to work. Didn't want to mount it where it had a clear view. Complete waste of time.

Not a trustworthy company. They would not refund over $1100 and the customer service is so terrible I had to dispute the charge through my credit card company and it took 3 months. Simply terrible.

If I could give 0 stars I would for OnTech. We were scheduled to have a technician come out and install our StarLink. Tech shows up to our house and stayed around 15 minutes. He said that he needed to go back and get a taller ladder. He said he would go get the ladder and be back. The issue is the tech leaves and does not come back. After waiting 3 hours, we called in and the dispatcher (who was nice) said the tech had put in a request to reschedule once he left our house. We were never notified. Also we attempted to call the tech a few times prior to calling the customer service number, but he would not respond. We had his direct number from where he had called confirming he was on his way. We understand things happen but due to no communication we ended up missing 2 important appointments that afternoon. The lack of communication was horrible. Would not recommend.

I purchased a SimpliSafe 10‑piece kit and hired OnTech for the installation. Unfortunately, my first technician created a very bad experience: he made me purchase 24 additional items — many of which were completely unnecessary, as the second technician later admitted. None of those items were returnable, which was extremely frustrating. To make things worse, I was charged more than $900 upfront for the second installation. The second technician did a good job and was honest about what was actually needed, but the excessive charges and the unnecessary purchases pushed by the first technician left me very disappointed with the overall service. I hope OnTech improves the consistency and integrity of their technicians, because customers should not be pressured into buying items they don’t need or paying such inflated installation costs.

OnTech technician installed a Simplisafe system 3 days ago. The old modem failed 2 days ago, so had to purchase another modem/router from ISPN provide, Cox. I've updated the WIFI network on the Base Station but devices don't work, as the security settings were incompatible. After hours of chat with OnTech, Simplisafe, and Cox, I had to pay OnTech $160 for another installation - much frustrating.

I scheduled an appointment for them to install a video door bell and the guy had no merchandise on his truck I called the company to get a refund.

Absolutely terrible company. They charged $150.00 to come out and diagnosis the system. Then wrongly diagnosis’s it and told me to buy all this other equipment that was going to fix it. This cost an additional $432.00. Then the system not work. I have gotten the run around for a week now. It’s impossible to get anyone to help you. You can't even get your invoice for work they claim to have completed. Then ask for a supervisor and no one calls you. When after a week goes by and still no call, I told them I was going to file a dispute with Visa and finally someone called me back only to tell me that it was my fault the system didn’t work. Do not use this company. Dishonest and nasty.