HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Appliances & Electronics · Somerville, Massachusetts
Excellent
Appliances & Electronics · Sutton, Massachusetts
Great
Appliances & Electronics · Norton, Massachusetts
Average
Appliances & Electronics · Boston, Massachusetts
New
1,166 approved reviews, newest moderated first
Aaron
Shipping was very slow. I had to borrow equipment to finish my work for the season.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Aaron, We are sorry to hear that you weren't able to get your products when you needed them. We are working hard to meet our customer's expectation as we navigate through the global supply chain issues. We encourage our customers to call customer service if an order needs to be expedited. Sincerely, Justin
Tyler J.
The purchasing process online was seamless and when I had an issue regarding shipping dates the customer service staff were extremely helpful. Special shout out to Jeremy and the production team! Everything's working great and all was in order.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Tyler, We are always glad to hear that our customer service and products are meeting our customer's expectations. I will pass this shout out along to Jeremy! Sincerely, Justin
Dean S.
Have used your products previously, and always impressed with the quality. Not utilized this one yet; plan to soon. Thanks, Dean Tri State Floors 918.343.2553
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi Dean, We appreciate your feedback. We recognize that quality products are essential to keeping our customers happy and returning. We believe in what we do and strive to do it well. Sincerely, Justin
David G.
I had trouble using the product. So I called - 3 times and left voicemails. Finally I got an email with detailed instructions that STILL DID NOT help enough. My staff couldn't understand them well enough either. I had already ordered more, but ended up just returning them when I realized the customer support was inadequate. I switched to TempTail.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 29, 2021
Hi David, We are sorry to hear that you had a bad experience with the initial set up of our InTemp data logger. We do see from our records that we attempted to contact you by e-mail to offer training but were unable to reach you by phone as well due to the poor message quality of the message we received. Going forward to assist new customers like yourself, we are offering free, new user trainings that will go over how to set up your InTempConnect cloud account as well as your loggers and Gateways. Our first new user training begins on Wednesday October 27th. We do hope you will reconsider our product that has worked so well for so many and take advantage of our new training programs. Sincerely, Justin
MH
Onset's products are terrific, 3 stars for the 3 month wait to get them.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 18, 2021
Hi, Thank you for taking the time to post a review. We apologize for the long lead time you experienced. We are working hard to bring the lead times down as we navigate the global supply chain issues. Sincerely, Justin
Gary P.
Exactly what I needed to add to my water quality testing materials.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 4, 2021
Hi Gary, We are glad to hear that you are happy with our products. Thank you for taking the time to post this review and hope to work with you again in the future. Sincerely, Justin
Peter V.
Great customer service, material was quoted quickly. Order was placed and shipped on time. Thanks!!
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 4, 2021
Hi Peter, We are proud of our service team. Thank you for taking the time to give this feedback. We appreciate your business. Sincerely, Justin
Ted
I've been using Onset loggers for 35 years and they have never failed me. They just work. The few times I've had problems, it was operator error, such as setting the sampling period wrong. They are rugged, precise, accurate, and last a long time. Communication between a host computer (now smart phones or tablets) is reliable and intuitive. Having used earlier software, I found I had to understand a new routine with the latest HOBOConnect (phone and tablet-based) software, but that was only a minor bump in the road.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsOct 1, 2021
Hi Ted, We appreciate you taking the time to post this review. We are so glad to have customers out there like you. I will pass on this feedback to the Onset team. Happy logging! Sincerely, Justin