HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions Reviews | Read Customer Reviews of onsetcomp.com

HOBO Data Loggers & InTemp Monitoring Solutions reviews

1,166 approved reviews, newest moderated first

sean K.
Jul 18, 2024
Excellent Customer Service!
Excellent Customer Service!
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Keith P.
Jul 15, 2024
They call back promptly if you leave a…
They call back promptly if you leave a message for support or advice. Refreshing in todays world of minimal customer service and off shoring of call centers
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Paul F.
Jul 11, 2024
Excellent Customer Service
Working with Denise Cucalon to get a payment to go through took several days, but with her help we got it done. Frank Mueller was very responsive in sending me several quotes on sensors as my projects evolved.
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James B.
Jul 10, 2024
Data Acquisition Engineering
Very please with support and products
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Carlos G.
Jul 8, 2024
Express delivery last longer than…
Express delivery last longer than expected due to lack of items purchased.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJul 10, 2024
Thank you for your feedback. We apologize for the delay with your shipment. We strive to maintain inventory for same-day shipments and will continue to improve our processes to reduce lead times when inventory is not on hand. We appreciate you choosing HOBO loggers for your monitoring needs.
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David S.
Jul 1, 2024
No cord with device
No cord with device
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJul 1, 2024
The HOBO MX1102A data logger features Bluetooth connectivity, allowing wireless access to data via our free HOBOconnect app on your mobile phone, tablet, or Windows computer within 100 feet of the logger. A USB cable is required only if you prefer to use the logger with our HOBOware Software or as an alternative power source. As the cable is not required for all application uses, it is available for purchase as an optional accessory. We apologize for the inconvenience. A member of our customer service team will reach out to you directly for further assistance.
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Paul G.
Jun 28, 2024
Great service reps
The prompt response, great follow up by service reps. Received products before budget deadline.
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PREM G.
Jun 27, 2024
no phone contact with a line person for…
no phone contact with a line person for technical help,only email which means 3 times tghe time to state and then implement the solution.
Response from HOBO Data Loggers & InTemp Monitoring SolutionsJul 1, 2024
Thank you for your feedback. We apologize for any inconvenience caused by not having a direct phone line for support. To optimize the efficiency of our customer technical support, we provide the ability to submit a technical support request via the web form or support e-mail [email protected] which our Tech Support team responds to directly on the same business day. We also strive to provide robust online resources to assist our customers effectively including instructional videos, written resources, and free weekly trainings. In addition to those resources, we offer live chat support on our website which allows you to connect directly with our InTemp Technical Support team during business hours. We hope that this will be an acceptable alternative for you in the future should you require support from us again. Thank you for being a valued InTemp customer.
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