On Q Property ManagementReviews of onqpm.com

Russell was very respectful and polite. Great job.

Everytime we have russell as our inspector is always so professional and nice he always listens to concerns and does his best job possible!

Russell was so kind and very efficient.

We've had Russell do our inspection for various times and he is always professional! Also, I truly appreciate him following the proper precautions during this pandemic! Thank you Russell for doing so and thank you for making these inspections easier!

On Q Management does not do the right thing. While their business practices may not be deemed illegal, their tactics are exploitative and abusive in nature, showing little ethical and moral restraint. They simply excel in exploiting and squandering their tenants. Rather than operating with a high degree of corporate conscience they choose to participate in dual agency like practices (without disclosure) to get ahead, are masters at saving face and making real problems and concerns go away through practices like “Review gating” and “Review flagging”, and have their “client-first approach” as mere rhetoric hanging on the wall. Over the past year they made an attempt at being added as a “Additional Insured” party to my personal renters insurance, rolled out a benefits package that was an option and then strong-armed us with threats of fines and would not renew our lease, if we declined the package and therefore failed to pay the additional $28.00 per month for their insurance. On Q, under the hand of Heather McNutt, has now levied my family with $530.00 in late and legal fees when Heather didn’t even know my November rent had not been returned until December 2nd (and only then because we hand-delivered Decembers rent) and then had no idea where our rent check was (reputable PM companies are on the phone the first day). I have not been without blemish when it comes to the rent issue. I made a mistake with one of our accounts. However, to be taken to slaughter for a rent payment issue, which I would have rectified on November 2nd had I known, is unreasonable. As it stands today, I have paid them the $530.00 and received a 10-day notice of eviction because I was trying to dispute the late fees and they rejected any of November and December’s rent without the late fees being included, while I was disputing those fees. For Heather and On Q to have yet to hint at an apology or utter anything in resemblance to, “I’m sorry…” for her lack of organization, lack of communication, and lack of knowledge of the statues that govern her own job/license, is humiliating. This ordeal had cost them no more than a little bit of mental and emotional energy. I propose the $530.00 be used to retain a consulting firm who can conduct a company wide organizational health assessment for On Q Property Management and its related companies.

Very pleased with Russels service and always a pleasure working with him.

Our inspector, Russell was very kind and thorough! He made the process quick and enjoyable!

Very nice and polite and respectful!