On Q Property ManagementReviews of onqpm.com

After moving in a year ago noticed major flooring issues informed property manager Stephanie lambert received no help or fix. Multiple attempts to contact property manager Stephanie by phone and email messages left no return email or call. At a loss with why customer service and professionalism is lacking with this company especially when they are profitable during trying economic times. I would not recommend this company to anyone that appreciates a return call or email when inquiring on a property

Hal was wonderful friendly 1127 e Chapman dr ms stewart

Worst experience when our lease ended.

Still unable to get pool access key sent to me. Ongoing issues since day 1.

Eric Van Hook was friendly and professional in changing our filters!

Picture your move-in day, your nearing the end of a 1600 mile road trip from Minnesota to Arizona and your excited to get moved into your new rental property with the beautiful pool & hot tub surrounded by palm tress!! But instead what you find is massively large dead tree branches blocking the sidewalk and a portion of the driveway, unkempt landscaping, a pool deck with cracked concrete, peeling paint, broken pool tile, dead palm trees with dead palm fronds hanging everywhere, landscape lights laying all over the ground, holes in the exerior walls and melted artifical turf. Yeah - nothing like what was shown in the pictures on the website. Can you say bait & switch?!! At this point, we had already signed a 1 yr contract and the moving truck was scheduled to show up with our stuff in two days. Within the first month the water heater went out! We were without HOT water for over NINE (9) days!!! No hot showers, no hot water to wash dishes or your hands. No willingness by On Q to call for an emergency repair. During our time in the house ON Q property management notified us on two separate occasions of rental property inspections. We were notified both via email and in writing. However, when it came time for the inspections, the inspectors didn't show up on the day that was communciated, and in the last case, they didn't even show up. Very unprofessional, and in some respect its like they did it on purpose to make it more like a surprise inspection. As we were coming to the end of our 1 year rental agreement, we reached out to ON Q to let them know we wanted to extend and go month-to-month (which is CLEARLY outlined in the lease agreement). We were informed by ON Q that wasn't possible and that the shortest we could do is 5 months. Now to be clear were only 60 days away from moving into our new house, and with rent costing over $3700 a month, I wasn't going to give them over $11,000+ in rent for time were not living in the property. Instead we paid $5000 to have all of our stuff moved into storage and we moved into an AirBnb (which is where I am writing this review from). Lastly - We cleaned the house top to bottom over 3 days , yes we are neat freaks. We had all the carpets professinally cleaned, I patched and painted, I mopped the garage, swept the patio and sidewalks. Needless to say rental property was spotless and in considerably better condition than how we found it. Yesterday we just received two separate emails from ON Q Property Management saying they are holding a portion of our damage deposit for exterior damages like holes and wear & tear in the artifical turf. All of the items outlined by On Q were present the day we moved in, and were items that I documented, photographed and reported as part of our move-in inspection. Needless to say I am considering hiring an attorney - at this point it's not about the money but the principal of the matter - to show them they can't take advanage of people! My recommendation to anyone considering renting from On Q Property Management - Don't do it. There are plenty of other honest, respectful and trustworthly companies to work with.

Kim was awesome and made the whole process easy and speedy, she’s amazing!

Our Kierland property was inspected by Russell today. He is polite and engaging. He asked questions relative to the property and was very attentive listening to my remarks as well. It was a most pleasant experience.