Taina F.
No hand trucks, No dollies? And 2nd guy left early???
I moved to an apt 1 floor below in a very large building complex. 2 movers arrived with no hand trucks or dollies (just a backpack with tools) and arrived separately, meeting each other for the first time. 1 of the movers had to leave the job after only an hour leaving 1 person to move and reassemble everything. OnPoint could not provide a replacement. My father and husband had to assist when they should NOT have had to. OnPoint offered 30% discount for the trouble, but it should have been %50 for the lack of 1 worker and moving equipment. We had to use my hand trucks and dolly, thankfully we had our own. I’m grateful to Laji the sole mover who was committed to completing the job and did his best to make sure I was happy despite the unfortunate circumstance and poor business practice of OnPoint. Laji was a good guy and very friendly, but I would not recommend OnPoint for future projects. My advice to OnPoint is to provide your workers with the BASIC moving equipment necessary to do a good job, and manage your movers schedules more effectively. There’s no excuse for movers to show up to a moving job so unprepared. Or, just don’t advertise moving services and stick to in house furniture assembly services only.
Response from On Point AssemblySep 2, 2019
Hi Taina, Thank you for your valuable review. Please assure, this kind of inefficient service is not a common practice from On Point Assembly and was due to lack of communicating with the movers for your moving service. On Point Assembly strives in offering amazing affordable services without comprising performance. Unfortunately, we did not achieve this for your service. We sincerely apologize for not providing you the best moving experience. We will consider your feedback and take the proper steps to ensure all our movers will be fully prepared to complete our moving service efficiently. Thanks again for using our services and we hope to serve you again soon. - On Point Assembly Team