OnPay | Payroll + HRReviews of onpay.com

I switched to OnPay for payroll for my small company (70 or so employees) after using ADP, and it’s been a strong move for us. ADP definitely has more features, but OnPay is much simpler, easier to use, and significantly more affordable. The all-in-one pricing model is a big plus—no hidden fees or surprises. I also prefer being able to print checks in-house rather than relying on a courier. There was a bit of a learning curve with setting up the import template for hours and pay, but once that was dialed in, running payroll became very straightforward and efficient. The software can feel a little too basic at times—for example, it doesn’t currently support tracking gender/sex for employees, which I need for certain reporting—but for me, the tradeoff is worth it. The simplicity and cost savings outweigh the missing features. Overall, I’ve had a great experience and am in the process of moving my other small businesses over to OnPay as well.

Onboarding was simple. I received a call from a agent who was pleasant and helpful answering my questions. This was my first time running payroll and it was easy. The website is clean and easy to navigate. I would recommend onpay to business owners.

Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied!

Our office manager of over 20 years left in a huff, and without a proper handoff. 2 weeks ago the support team helped me run a payroll, but things were a mess, and it literally took hours. Today I opened the app to do the next payroll run, and didn't get very far before I had to call customer support. Alicia was alone in the office, and I swear she has wings and a halo! She was patient, nurturing, and talked me through the transfer of responsibility from the prior OM to my husband and me (we are literally a mom and pop organization. She is SO good at her job! When I recommend OnPay I will always cite your terrific support...

The service is superb when you seldom need it. My employees love that they can log in on their own and that they get e-mailed an advise of deposit

I switched from GUSTO to OnPay and am really happy with the interface and with the help desk

The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process.

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline.