jennifer J.
I was happy that they responded to me…
I was happy that they responded to me immediately without any delay and offered me a good deal for the delay in the shipping.
Response from OnninestJul 5, 2026
We are incredibly grateful for your kind words and for sharing your experience with us, Jennifer! We fully realize that shipping delays can be frustrating, which is why we place the highest priority on immediate, transparent communication and proactive solutions when things don't go exactly as planned. Ensuring our customers are completely supported and satisfied is at the core of everything we do. We are thrilled that our team was able to respond without delay and provide a resolution that met your expectations. Thank you again for your patience and for your trust in our business. Please feel free to reach out if you ever need anything else!


