OnninestReviews of onninest.com

Response from OnninestAug 14, 2026

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand your frustration, particularly if the item you received did not match what you ordered and the resolution offered did not meet your expectations. We take concerns like this seriously and want to make sure we have the opportunity to review what happened and make things right. We’ve requested your order and contact information so we can locate your purchase, investigate the issue, and work toward an appropriate resolution. We appreciate your patience while we look into this. Our goal is to ensure your concern is properly addressed and that you have a positive outcome.

Response from OnninestAug 14, 2026

We’re sorry to hear that you feel this way. We take your concerns seriously and understand how important clear and honest communication is. As discussed during our phone conversation, we have addressed the matter and provided clarification regarding your concerns. We remain committed to resolving customer issues fairly and transparently, and we hope our conversation helped address the situation. If there is anything further we can assist with, our team remains available to help.

Response from OnninestAug 14, 2026

We’re truly sorry to hear about your experience and understand your frustration, particularly regarding the product’s performance and your concerns about the warranty and refund. We would like the opportunity to review your case and work toward a fair resolution. We have requested your order and contact information so our team can locate your purchase, review the circumstances, and determine the best way to assist you. We take your concerns seriously and are committed to doing everything we can to address the matter and reach a satisfactory resolution.

Response from OnninestAug 13, 2026

We’re sorry to hear about your experience and understand your frustration regarding the Cool Cove unit and your refund request. We take concerns like this seriously and have made every effort to address the matter appropriately. Upon checking, the transaction has been disputed with the payment provider. For further details regarding the dispute, we recommend contacting your bank or payment provider directly, as they will be able to provide the most accurate information regarding its status and resolution. We remain committed to handling customer concerns responsibly and working toward appropriate resolutions.

Response from OnninestAug 13, 2026

We’re sorry to hear about your experience and understand how frustrating it must be to have repeatedly requested a return and full refund for an unopened product. We take your concerns seriously and are currently reviewing the matter, including your request to return the item within the 90-day return period. Our goal is to ensure your concern is handled appropriately and that we work toward a fair resolution. We appreciate your patience while we review the details and will do our best to provide a clear update regarding the return and refund process.

Response from OnninestAug 13, 2026

We’re sorry to hear about the delay and understand how frustrating it must be to have reached out regarding a return and still be waiting for assistance. This is not the level of service we aim to provide, and we take your concern seriously. We would like the opportunity to look into this and assist you with your return request as quickly as possible. We have requested your order and contact details through Trustpilot so we can locate your purchase, review the communication history, and follow up with you directly. Our goal is to ensure your concern is properly addressed and resolved, and we appreciate your patience while we work to assist you.

Response from OnninestAug 13, 2026

We’re sorry to hear that you were dissatisfied with the Mini Cooler and understand your frustration. We take customer concerns seriously and always aim to address them as promptly as possible. We’re glad that this matter has been resolved, as confirmed via email on August 11. We appreciate the opportunity to address your concerns directly and work toward a resolution.

Response from OnninestAug 11, 2026

We’re genuinely sorry to hear about your experience with your CoolCove units. We understand how frustrating it must have been to wait several weeks for your order, only to find that both units were not performing as expected. We take your concerns regarding the condition of the products, refund request, and overall experience seriously. We want to make every reasonable effort to review your order and determine how we can best address the situation. We have requested your order and contact information so we can locate your purchase, review the details of your case, and work toward an appropriate resolution. We sincerely apologize for the frustration and inconvenience this experience has caused. We hope you’ll provide the requested information so we can properly investigate your concerns and do our best to make this right.