OnninestReviews of onninest.com

Response from OnninestAug 19, 2026

We’re sorry for the frustration you experienced with the delivery time and the confusion surrounding the upgrade. We understand how disappointing it can be to wait several weeks for an order, and we appreciate the opportunity to make things right by providing the 50% adjustment. We also understand your concerns about the upgrade you received, and we’re sorry it did not meet your expectations. We take your feedback seriously and are reviewing the experience to help ensure our product descriptions, promotions, and fulfillment process are as clear and accurate as possible. We’re glad your CoolCove has now arrived, and we genuinely hope it performs well for you. If you experience any issues with the unit or have questions about the items you received, please reach out to our support team so we can assist and work toward a satisfactory resolution.

Response from OnninestAug 19, 2026

HI Peg, we’re genuinely sorry to hear that the cooling units did not meet your expectations or the purpose for which you purchased them. We understand how disappointing it must have been to find that the units did not provide the level of room cooling you were expecting, and we’re also sorry that you felt your concerns were not adequately addressed when you contacted our team. We take your feedback seriously and would like the opportunity to review your specific order and the return/refund discussions that took place. We have requested your contact and order information so we can locate your purchase, investigate the circumstances, and determine whether there is anything further we can do to address your concerns. We want our customers to feel that their concerns are genuinely heard and handled appropriately. We hope you’ll provide the requested information so we can review this matter personally and work toward a satisfactory resolution.

Response from OnninestAug 19, 2026

We’re sorry to hear that your experience with the CoolCove unit did not meet your expectations, Clark. We understand your frustration regarding the return and refund process, and we take concerns about product performance and customer service seriously. We’re pleased that the issue has now been resolved, as confirmed with you via email. We appreciate the opportunity to address your concerns and work toward a satisfactory resolution.

Response from OnninestSep 7, 2026

We’re sorry to hear that you feel this way, and we understand how frustrating it can be when you are simply seeking a full resolution and refund. We want to assure you that we take your concerns seriously and are committed to resolving this matter. Our team responded to your email on August 19 to continue assisting you with your request, but we have not received a response since then. We certainly do not want you to feel that you are being ignored or given the runaround. Please check your inbox, including your spam or junk folder, for our previous message. We remain ready to assist and encourage you to reply to our email so we can continue working toward a resolution as quickly as possible. Your experience is important to us, and we are committed to addressing your concerns and providing the appropriate support needed to bring this matter to a satisfactory resolution.

Response from OnninestAug 19, 2026

We’re sorry to hear how disappointed and frustrated you’ve been with your experience. We take concerns about product performance, refunds, and our guarantee seriously, and we understand why you would want your issue reviewed. We have responded to your email and are actively working to address your concerns. Our goal is not simply to offer an apology, but to find a fair resolution based on the details of your order and the circumstances involved. We also want to clarify any questions regarding our guarantee and refund terms. We appreciate the opportunity to review this matter further and hope we can resolve your concerns directly and leave you with a much better experience.

Response from OnninestAug 20, 2026

We’re sorry to hear that your experience left you feeling this way, Janna. We understand how frustrating it can be to have concerns about a product, especially when you’ve also had difficulty reaching support. We have responded to your email and are actively working to address your concerns and assist with a resolution. Our goal is to make sure your issue is properly reviewed and that we provide the appropriate next steps regarding your order and warranty. We appreciate the opportunity to address this matter directly and hope we can resolve your concerns to your satisfaction.

Response from OnninestAug 19, 2026

We’re sorry to hear that you were disappointed with your CoolCove experience and understand how frustrating delays, product concerns, and difficulties with a return can be. We’re glad to confirm that this matter has since been resolved, as confirmed with you via email. We take customer concerns seriously and remain committed to addressing issues directly and working toward a fair resolution whenever something goes wrong. We appreciate the opportunity to address your concerns and hope the resolution provided has helped bring this matter to a satisfactory close.

Response from OnninestAug 14, 2026

Hi Kevin, we’re genuinely sorry to hear about your experience and understand your frustration with the product and how your refund request was handled. We take your concerns seriously and would like the opportunity to review what happened and work toward a fair resolution. We have reached out to request your order details and contact information so our team can locate your purchase, review the history of your case, and determine the best way to assist you. We don’t want you to feel that your concerns have been dismissed, and we’re committed to doing what we can to address this matter properly. Please provide the requested information so we can look into this further and work toward resolving your concerns.