OnninestReviews of onninest.com

Response from OnninestJul 28, 2026

Thank you for taking the time to share your experience and for your kind words, John! We truly appreciate your feedback. We're delighted to hear that your order arrived as promised and that our customer service team was able to provide responsive and helpful support throughout your experience. Delivering on our commitments and ensuring our customers feel supported are priorities we take seriously. Your review means a great deal to our team, as we understand how important trust and transparency are when shopping online. We remain committed to providing dependable service and resolving any concerns as quickly and fairly as possible to ensure every customer has a positive experience. Thank you again for choosing Onninest. We sincerely appreciate your support and look forward to serving you again in the future.

Response from OnninestJul 24, 2026

We truly appreciate your kind words and positive feedback, Kim! We’re delighted to hear that you found our communication prompt and the information provided accurate. Providing clear, timely, and helpful support is important to us, and we’re grateful for the opportunity to assist you. We appreciate your trust and support!

Response from OnninestJul 23, 2026

Thank you for sharing your feedback, Philip. We take customer feedback seriously and want to assure you that our intention is always to provide a clear and reliable purchasing experience, from the moment an order is placed through delivery. We also understand how important it is for customers to receive timely updates and have confidence that their merchandise will arrive as expected. If there is an outstanding issue with your order, we would genuinely appreciate the opportunity to review the details and work toward a satisfactory resolution. Our goal is to ensure that concerns are addressed fairly and that every customer receives the assistance they need. We encourage you to contact our support team directly so we can look into your specific situation and help resolve any remaining concerns.

Response from OnninestJul 22, 2026

Thank you so much for taking the time to share your review! We completely understand that shopping with a new company online can come with hesitation, which is why we place such a high priority on fast, clear, and reliable communication. We are thrilled to hear that our team was able to address your questions quickly and earn your confidence. Knowing that you would shop with us again means the world to us. Thank you for your trust and your business, and please don't hesitate to reach out if you ever need anything in the future!

Response from OnninestJul 22, 2026

Thank you so much for taking the time to share your positive experience, Cindy! We are thrilled to hear that our team was able to assist you and seamlessly resolve the backorder issue by getting the CoolCove Max set up for you at no additional cost. Ensuring our customers are taken care of—especially when unexpected inventory delays occur—is always our top priority. We truly appreciate your business and hope you thoroughly enjoy your new unit! If you ever need anything else, please don't hesitate to reach out to us.

Response from OnninestJul 18, 2026

We truly appreciate your kind words and are delighted to hear that you received timely, helpful, and professional support from our team. It’s wonderful to know that your experience was smooth and that our team was able to provide the assistance you needed. Your recommendation means a great deal to us, and we’re grateful for your support. We’ll be sure to share your positive feedback with our team!

Response from OnninestJul 18, 2026

We’re truly sorry to hear how disappointed and frustrated you are with your experience. We understand that receiving an alternative product you did not want, especially after expecting the product you originally ordered, was not the resolution you were looking for. We also acknowledge your concerns regarding communication and recognize that we should have done a better job keeping you informed throughout the process. Your feedback is important to us, and we want the opportunity to review your order and work toward a resolution that addresses your concerns. We have reached out to request your order details and contact information so that we can locate your purchase and communicate with you directly. We sincerely hope to have the opportunity to make this right and restore your confidence in our commitment to customer service.

Response from OnninestJul 18, 2026

Hi James! We’re pleased to hear that we were able to resolve your concern promptly and without unnecessary delays. We understand how important it is for customers to feel heard and supported when a purchase does not meet their expectations, and we’re glad we could arrange the return and refund without any runaround. We truly appreciate you taking the time to share your experience and are happy to know you were satisfied with the resolution. We hope to have the opportunity to serve you again in the future.