OnninestReviews of onninest.com

Response from OnninestSep 1, 2026

We’re truly sorry to hear about your experience and understand how frustrating it must be to feel that the product did not meet your expectations, especially after purchasing multiple units. We take concerns about product performance, returns, and refund policies seriously and would like the opportunity to review your order and work toward a fair resolution. We have reached out to request your order details and contact information so our support team can locate your purchase, review the circumstances surrounding your return, and assist you directly. We understand your concerns regarding return shipping costs and tracking information. Providing tracking details helps us monitor and verify returned packages so we can ensure the return is processed properly and without unnecessary delays. Please respond to our request for information so we can investigate this matter further and do everything we can to address your concerns.

Response from OnninestSep 1, 2026

We’re truly sorry to hear about your experience and understand how frustrating this situation must be, especially after you were told that your order had been canceled. We take concerns regarding cancellations and charges very seriously. Once we receive your order details and contact information, our team will carefully review the order history, cancellation request, shipment status, and the charge made to your payment method to determine what happened. If an error occurred, we will work to address it and ensure the matter is properly resolved. We have requested your information so we can locate your order and investigate this further. Please respond to our request, and we will do everything we can to resolve your concerns as quickly as possible.

Response from OnninestSep 1, 2026

We’re very sorry to hear about your experience and understand how frustrating it must be to incur additional shipping costs while trying to resolve an issue. We take concerns like this seriously and want the opportunity to review what happened and work toward a fair resolution. We have requested your order details and contact information so our support team can locate your purchase and assist you directly. Please provide the requested information at your earliest convenience so we can investigate this further and work toward resolving your concerns.

Response from OnninestSep 2, 2026

We’re very sorry to hear about your experience and understand how frustrating it must have been to receive an item that did not meet your expectations, especially after the delayed delivery and damage you described. We take concerns about product performance, shipping delays, and our money-back guarantee seriously. We appreciate that you provided the requested photos and followed the return process. We have reviewed your concern, and our team has responded to you via email regarding the resolution. Please check your inbox, including your spam or junk folder, for our latest message. We remain committed to ensuring your concern is properly addressed and that you receive the support and resolution you are entitled to. We’re sorry again for the inconvenience and appreciate the opportunity to resolve this matter with you.

Response from OnninestSep 2, 2026

We’re truly sorry for the frustration and disappointment you experienced with your Cool Cove purchase and the difficulty you encountered while trying to get assistance. We understand how upsetting it can be when a product does not meet your expectations and when resolving the issue takes longer than it should. We take concerns about our products, advertising, and customer support seriously, and we regret that your experience left you feeling this way. We appreciate you giving us the opportunity to review your concerns and work toward a resolution. We’re pleased to confirm that your concern has now been resolved, and we have also confirmed the resolution with you directly via email. Our goal is always to ensure that customers receive the support and assistance they need, and we appreciate the opportunity to bring this matter to a close. If there is anything further we can assist you with, we remain available and are committed to helping.

Response from OnninestAug 27, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to wait so long for your Cool Cove to arrive, only to find that it did not perform as you expected. We also understand your frustration with the difficulty you’ve experienced in obtaining return instructions. We take concerns like this seriously and want to make sure your situation is properly reviewed and addressed, Donna. We’ve reached out to request your order and contact information so our team can locate your purchase, review the communication history, and work toward an appropriate resolution. We appreciate the opportunity to look into this and hope to resolve the matter to your satisfaction.

Response from OnninestAug 26, 2026

We’re sorry to hear about your experience and understand how concerning this situation must have been, particularly when it involves a product intended for use around pets. We take concerns about product safety and customer satisfaction very seriously. We’re also sorry that you feel your previous communications did not lead to a timely resolution, Geoffrey. We have requested additional information from you so that our team can review the matter directly and work toward resolving it as quickly as possible. If you have not yet received our request, please contact us at **1-888-814-2188** so we can assist you directly. Our goal is to make sure your concerns are properly addressed and that we have the opportunity to resolve this matter fairly. We appreciate the opportunity to review your experience and work toward a satisfactory resolution.

Response from OnninestAug 25, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to wait several weeks for your order and then have to reach out for an update. We recognize that timely communication is especially important when there are unexpected delays, and we apologize that our communication did not meet your expectations. We would appreciate the opportunity to review what happened with your order and address any outstanding concerns, including the points you raised regarding our policies. We have requested your order and contact information so our team can locate the relevant details and follow up with you directly. Our goal is to ensure that concerns are properly investigated and resolved, and we are committed to doing what we can to make this right.