I was very pleased with how prompt Onninest was with my request for a refund. Many times a request such as this takes several emails. Not so with your company. Emails were friendly and absolutely no pressure to change my mind. A good experience.
Response from OnninestAug 5, 2026
We’re delighted to hear that your experience with our support team was a positive one. Providing prompt, courteous assistance and handling requests efficiently are important parts of the service we strive to deliver.
It’s especially encouraging to know that your refund request was processed smoothly and that you felt respected throughout the process. We believe customers should receive clear, friendly support without unnecessary delays or pressure.
Your feedback is greatly appreciated and serves as valuable encouragement for our team as we continue working to provide a positive customer experience for everyone we serve.
GW
Greg W.
Customer care got back to me right away…
Customer care got back to me right away and took care of my issue. Very friendly and accommodating
Response from OnninestAug 3, 2026
Thank you for taking the time to share your feedback, Greg!
We are pleased to hear that our customer care team was able to respond promptly and resolve your issue to your satisfaction. Providing timely assistance, friendly service, and effective solutions is at the heart of what we strive to deliver for every customer.
We understand how important it is for customers to feel heard and supported when they reach out for help, and we are delighted that our team was able to provide the level of care and attention you deserved. Your comments serve as valuable encouragement to our staff as they continue working to ensure every customer has a positive experience.
We sincerely appreciate your kind words and the opportunity to assist you. If you ever need anything in the future, our team will be here and ready to help.
SS
Suzanne Shedosky A.
Very helpful young lady found my order…
Very helpful young lady found my order and sent me the tracking number. She was very professional and polite.
Response from OnninestAug 3, 2026
Thank you for taking the time to share your experience with us, Suzanne!
We are delighted to hear that our support team was able to quickly locate your order and provide the tracking information you needed. Delivering professional, courteous, and efficient customer service is a priority for us, and it's wonderful to know that our representative was able to assist you in a way that left a positive impression.
We understand how important order visibility and timely assistance are, and we remain committed to providing clear communication and support throughout every step of the customer journey.
We truly appreciate your kind words and your trust in our team. If you ever need assistance in the future, we will be more than happy to help.
LI
Lisa
A little disappointed !
Well I just wanted you to know the pouches did not work in my situation. I did not expect to get a refund! It is very considerate of you! I originally went on line to purchase the product Vamoose. More companies were comming showing up and I saw you were rated #1. Thats why I tried your product! I noticed that the strong scent of the packets did not seem to last very long! after about 4 or 5 days I didn't smell them anymore! If I picked it up and smelled it there was a fragrance. But after a week or 2 hardly any.
Also the mice did not seem to shy away from the areas where I put the pouches, they seemed to come and go around my heaters. I found they were squeezing thru openings where the pipes came up thru the floor. Also in the kitchen around the stove. I had to block the holes with steel wool. But they found other openings ! They would run towards the heater and just disappear. So I put the pouches by the heaters. It did not seem to prevent them from comming back! I think the glue traps I bought and baited helped me the most to catch them! Also the exterminator put down boxes with poisoned bait all over the house. I have not seen any for a about 2 weeks now! Here's hoping!
Response from OnninestJul 31, 2026
We appreciate you taking the time to share such detailed feedback about your experience. We understand how frustrating it can be to deal with a persistent mouse issue, especially when you have tried multiple solutions and are still working to keep your home protected.
While we are sorry to hear that the pouches did not provide the results you were hoping for in your situation, we appreciate you giving the product a chance and sharing the steps you took, including sealing entry points and working with an exterminator. Every home and infestation situation can be different, and factors such as access points, the size of the affected area, and the level of activity can impact results.
We’re glad we were able to assist you with a refund, and we appreciate your kind words regarding our support. We truly value customer feedback like yours, as it helps us continue improving both our products and service.
We hope the additional measures you have taken continue to help keep your home mouse-free, and we wish you the very best moving forward.
BN
Bruce N.
It did take a while to answer the phone however...
It did take a while to answer the phone, but I expected they would be busy because of the success of their product. The customer service rep, not an AI robot, was helpful and friendly, and explained the reason for the backorder and assured me that I would get tracking info as soon as the air conditioner shipped.
Response from OnninestJul 31, 2026
We appreciate you taking the time to share your experience, Bruce.
We understand that waiting to reach a representative can be frustrating, and we appreciate your patience during periods of high demand. Our team is committed to providing personalized support, and we're pleased to hear that one of our customer service representatives was able to assist you, explain the backorder situation, and provide clarity regarding your shipment.
We strive to keep customers informed throughout the ordering process and ensure that tracking information is provided as soon as orders are dispatched. Feedback such as yours helps reassure future customers that our team is available to address concerns and provide real assistance when needed.
If you have any additional questions regarding your order, our support team remains available and ready to help until your package arrives.
HF
Henry F.
The support person was friendly
The support person was friendly and understood the problem and resolved it quickly. I wish all companies were this easy to work with.
Response from OnninestJul 30, 2026
Thank you for taking the time to share your experience, Henry. We truly appreciate your kind words and are delighted to hear that our support team was able to understand your concerns and provide a prompt resolution.
Providing friendly, efficient, and effective customer service is something we strive for every day, so it is wonderful to know that your experience reflected that commitment. We understand how valuable it is when issues are handled quickly and professionally, and we're pleased we were able to meet your expectations.
Your feedback means a great deal to our team and serves as encouragement to continue delivering the level of support our customers deserve. Thank you for giving us the opportunity to assist you, and please know that we are always here should you need any help in the future.
PB
Pedro B.
Excellent customer service 👏
Excellent customer service 👏
Response from OnninestJul 28, 2026
Thank you for your kind review, Pedro! We're delighted to hear you had an excellent experience with our customer service team.
Providing responsive and helpful support is our top priority, and we're grateful for your feedback. Thank you for choosing Onninest!
PH
Phyllis
I had an issue after requesting…
I had an issue after requesting cancellation of my order. It took 10 days but I am getting my refund and they told me to keep the product since they shipped it after I had cancelled. It took some time but everything was resolved to our favor and I appreciate their customer service making things right is definitely a plus
Response from OnninestJul 28, 2026
Hi Phyllis! Thank you for taking the time to share your experience and for giving us the opportunity to make things right.
We sincerely apologize for the delay and understand how frustrating it can be when a cancellation request is not processed before an order ships. While we regret the inconvenience, we're pleased that we were able to resolve the matter by issuing your refund and allowing you to keep the product.
Providing fair resolutions and responsive customer support is very important to us, and we're grateful that our team was able to address your concerns to your satisfaction. Your patience and understanding throughout the process are truly appreciated.
Thank you again for your feedback and for recognizing our efforts to resolve the situation. We value your trust and remain committed to providing the best possible experience for all of our customers.
