KAMAL
I bought some air cooler from the…
I bought some air cooler from the Onninest and found out that I don’t like them because of low efficiency. I decided to return them after a few days. I have sent them by USPS and waited to the customer service reponse. after a few weeks I sent several emails and explained my situation. The customer service alwaye replied my email respectfully. They asked me about tracking number, unfortunately I didn’t have it because I had lost the USPS receipt. altimately my problem was solved and I got my refund.
Response from OnninestAug 27, 2026
We’re glad to hear that your concern was ultimately resolved and that you received your refund. We understand how frustrating it can be to wait for a resolution, especially when the USPS receipt and tracking information are no longer available. We appreciate your patience and cooperation while our Customer Care team worked with you to review the situation. We take customer concerns seriously, and we’re committed to doing everything we can to ensure that issues are addressed fairly and, whenever possible, resolved to the customer’s satisfaction. We’re pleased that we were able to reach a positive resolution in your case.


