OnninestReviews of onninest.com

Response from OnninestSep 18, 2026

We’re sorry to hear about the frustration and disappointment surrounding your refund, Jimmy. We understand how concerning it can be when the amount you expected to receive does not match what was ultimately processed, especially after you followed the return instructions and incurred additional return shipping costs. We’re glad that we were able to address your concerns and work toward a resolution. As confirmed via email, the issue has been resolved, and we appreciate the opportunity to assist you directly. We take concerns regarding refunds and our money-back guarantee seriously and remain committed to reviewing each situation carefully to ensure it is handled appropriately. We hope the resolution provided has addressed your concerns.

Response from OnninestSep 18, 2026

Hi Chris, we’re sorry to hear about your experience with the two units you received, especially regarding the damage to one of the units and your concerns about their performance. We understand how disappointing this must be, particularly when you were expecting cooling products. We have responded to your email and appreciate you providing the requested photos. To help us proceed with your refund request as quickly as possible, we kindly ask that you reply directly to our most recent email with just the photos attached, rather than forwarding or replying to the previous email where the photos were originally attached. This will allow us to properly receive and process the attachments on our end. We remain committed to resolving this matter and completing the next steps for your refund. Thank you for your patience and cooperation while we work to get this addressed.

Response from OnninestSep 16, 2026

We’re sorry to hear about your experience and especially that you have been waiting months for the refund you were promised. We understand how frustrating it must be to return the units and still not see the refund reflected. We would like the opportunity to review what happened and make sure this is properly addressed. We have requested the order details and the contact information you previously used when reaching out to us regarding the refund so we can locate your case and investigate the status. Please provide those details through Trustpilot or contact our Customer Care team by email, and we will do our best to assist you as quickly as possible. Our goal is to ensure your concern is properly reviewed and resolved.

Response from OnninestSep 15, 2026

We’re sorry to hear that you were dissatisfied with the products and with the resolution offered, Deb. We understand your concerns regarding the items that did not perform as expected and your request for a refund. We have already made our proposition regarding this matter in an effort to reach a fair resolution. We remain committed to addressing your concerns and finding an outcome that leaves you satisfied. We encourage you to continue communicating with our team so we can work toward resolving this matter as promptly as possible.

Response from OnninestSep 10, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to wait for your order, only to find that the product did not meet your expectations and that you experienced difficulty with the return process. We take concerns like this seriously and would like the opportunity to review your order and address this properly, Denise. We have requested your order and contact information so we can locate your purchase and work directly with you toward a resolution. We appreciate the opportunity to look into this and hope to get this matter resolved for you as quickly as possible.

Response from OnninestSep 9, 2026

We’re sorry to hear that your experience led to this impression. We take concerns about our products and refund process seriously, and we always strive to address customer concerns fairly and promptly. We’re glad that we were able to connect with you directly and resolve the issue. Our goal is to ensure that concerns are not left unresolved, and we appreciate the opportunity to work toward a satisfactory outcome. We value every customer’s experience and will continue reviewing situations like this to help improve our products, processes, and overall service.

Response from OnninestSep 8, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to attempt to cancel your order shortly after placing it, only to find that it had already been shipped. We take concerns like this seriously and want the opportunity to review what happened with your cancellation request, the communication you received, and the return options provided. We have requested your order and contact information so our team can locate your account and work toward an appropriate resolution. Our goal is to ensure that your concerns are properly addressed and that you receive the assistance needed to resolve this matter, Allison. Please provide the requested details so we can review your case directly and follow up with you as soon as possible.

Response from OnninestSep 8, 2026

We’re sorry to hear about your experience and understand how frustrating it must be to wait for an order while feeling that your concerns have not been properly addressed, Renee. This is certainly not the experience we want any customer to have. We have responded to your email and are actively reviewing the details of your order, including the items you received and the Cool Cove units you are still expecting. We understand that you have provided photos and additional information, and we want to ensure that the order history and delivered items are carefully reviewed so we can accurately address the discrepancy you have reported. Our goal is to resolve this matter as fairly and promptly as possible. We encourage you to review our latest email and reply directly so we can continue working with you toward a resolution and make sure your concerns are properly addressed.