Guillory S.
This company needs to be forced out of business
That's just it. I would rate my experience with your company at a one. Anyone reading this needs to contact their state office that handles consumer affairs and complain and send snapshots like I did against your company, you went from offering me 20% of a 118 that I spent with your company. And when you saw I wasn't playing, then you said $38. Then you brought it up to 50%, which amount to $52 until I put fire to your butt, and then you sent me $99. What was funny about that the same day? I received an email after saying all this other time. Keep the product, but we're gonna give you A percentage of what you paid, then you sent me an email.Today, you sent me my money back saying you want the product back.And once you get it back , it will determine if you give me my refund or not , put fire to their butt everybody reading this send everything as an email first, including all emails responses that you get from them. How you gonna tell somebody they can keep the product, but they're gonna give you a little bit of all that you paid for only to say, bring the pilot back to them, because now they know they're gonna be forced to pay you. Light fire to their butts Even the state attorney general's office filed a complaint and also with the federal trade commission fouler complaint it's a one final threat and I got all my money back. Not all of it, but the majority not 99I think it was like $92.\n Company like this takes people to play with that's why. Whenever you buy something online, you screenshot from the very start to the very end. That's gonna be your saving grace. I have a feeling Florida's going to do an outright investigation into this company and they'll be owing fines and fees for deceptive business practices as I'm pretty sure you were told to that you get a full refund if you're not satisfied. Not a percentage
Response from OnninestOct 16, 2026
We’re sorry this experience has been so frustrating, especially with the changes in the refund offers and the conflicting messages you received. We understand how important it is to have clear, consistent information when resolving a return or refund concern. We have provided further instructions in our most recent email to help clarify the next steps, Guillory. Please refer to that email and reply directly to us if anything remains unclear, so we can review your concerns and work toward a clear resolution. We take concerns like yours seriously and want to ensure the matter is handled as clearly and fairly as possible.