OnninestReviews of onninest.com

Response from OnninestJul 31, 2026

We appreciate you taking the time to share your experience, Sandy. We are sorry to hear that the product you received did not meet your expectations or match what you anticipated from the advertisement. At the same time, we are pleased that our support team was able to work with you and ultimately provide a resolution that addressed your concerns. While we may offer discounts or alternative options to customers who wish to keep their orders, we fully respect every customer's decision and remain committed to honoring our satisfaction policies when a product is not the right fit. Customer satisfaction is extremely important to us, and we continuously review feedback like yours to improve both our products and the accuracy of our marketing materials. We appreciate your patience throughout the process and are grateful that we had the opportunity to resolve the matter. Thank you for recognizing our efforts to stand behind our customers. Your feedback helps us continue improving the experience we provide.

Response from OnninestJul 30, 2026

We appreciate you taking the time to share your experience and are pleased that our customer support team was able to stay in communication with you throughout the delivery process. We understand that extended shipping times can be frustrating, and we are grateful for your patience while your order was in transit. Our goal is always to keep customers informed and to provide reasonable solutions when delays occur. We are glad we were able to assist by arranging a partial refund and adding an additional unit to your order. Now that your units have arrived, we hope they meet your expectations. If you have any questions about setup, operation, or getting the best performance from the product, our support team would be happy to assist. We value your feedback and appreciate the opportunity to serve you. Customer satisfaction remains our priority, and we are committed to providing support whenever it is needed.

Response from OnninestJul 30, 2026

We appreciate you taking the time to share your feedback, Stan. We are pleased to hear that the information provided was helpful. Our team is committed to offering clear and timely assistance so that customers have the information they need to make informed decisions and resolve any questions or concerns as quickly as possible. If there is anything further we can assist with, our support team remains available and ready to help. We value your business and appreciate the opportunity to serve you.

Response from OnninestJul 28, 2026

Thank you for taking the time to share your feedback, Sherry. We truly appreciate your kind words about our customer service, and we're sorry to hear the product did not meet your expectations. We understand your concerns and want to assure you that we've already responded to your request via email with assistance regarding your RMA inquiry. Our team is committed to working with you to reach a satisfactory resolution, and we look forward to resolving this for you as quickly as possible.

Response from OnninestJul 15, 2026

Thank you for taking the time to share your positive experience, John! We truly appreciate your feedback and are grateful for your understanding. We're delighted to hear that Celine was able to assist you and provide attentive support regarding the stock availability and backorder situation. We understand how disappointing it can be when an item is not immediately available, and we're glad our team was able to help find a solution that addressed your concerns. We’ll be sure to share your kind words with Celine, as recognition like this means a great deal to our team. Providing responsive, helpful, and professional customer service is always our goal. Thank you again for your patience and for giving us the opportunity to assist you. We truly appreciate your support.

Response from OnninestJul 15, 2026

We're sorry to hear that you have not yet received a response regarding your concern, Ray. We understand how frustrating it can be to feel that your issue has been passed along without receiving a clear update. We would like the opportunity to look into this further and ensure your concern is properly addressed. Unfortunately, we were unable to locate your order details based on your review alone, so we have reached out and requested your order number or the email address associated with your purchase. Once we receive your information, our team will review the status of your case and follow up with you directly to help resolve any outstanding concerns. We are committed to providing the support you need and ensuring your issue receives the attention it deserves. Thank you for bringing this to our attention. We look forward to assisting you further.

Response from OnninestJul 14, 2026

We sincerely appreciate you sharing your experience. We understand how disappointing it can be to encounter a shipping delay, especially for a seasonal item that you were looking forward to using. We're glad our customer support team was able to keep you informed and provide an update on your order. We know waiting isn't ideal, and we're working to get your order to you as quickly as possible. We truly appreciate your patience and understanding, and we hope your order arrives very soon so you can start enjoying it. If you have any questions or need further assistance in the meantime, our support team is always happy to help.

Response from OnninestJun 28, 2026

We truly appreciate you sharing your experience with us, David. While we're sorry to hear the air cooler wasn't the right fit for your space, we're pleased we had the opportunity to work with you and reach a resolution that met your needs. It's especially encouraging to hear your kind words about our customer service team. Providing responsive support and making every effort to ensure our customers are satisfied is always our priority. We sincerely appreciate your understanding and your thoughtful feedback. Wishing you all the very best, and if there's ever anything we can assist you with in the future, we're always here to help.