OnninestReviews of onninest.com

Response from OnninestJul 24, 2026

We’re sorry to hear that you have not yet received your order or the additional item you were expecting. We understand how frustrating it is to be waiting for products that have not arrived. We would like to look into this further and assist in resolving the matter as quickly as possible. We have requested your order and contact information so our support team can locate your purchase, review the shipment details, and determine the appropriate next steps. We apologize for the inconvenience and look forward to assisting you further once we receive the requested information.

Response from OnninestJul 24, 2026

We sincerely apologize for the extended delivery time and the delay in receiving a response from our customer support team. We understand how frustrating it is to wait nearly three weeks for an order without having a clear delivery estimate, especially when the shipment is still in transit. We understand your concerns about the delay and sincerely regret the inconvenience this has caused. The tracking information and latest shipment details were previously provided to you via email, allowing you to follow the progress of your order. We also apologize for the time it took to respond to your inquiry. We are committed to assisting you and addressing any further concerns you may have. If you need additional assistance, please reply directly to our email so we can continue working with you toward a resolution. Thank you for your patience and understanding.

Response from OnninestJul 22, 2026

Thank you for bringing this to our attention, Terry. We are deeply sorry to hear that you experienced miscommunication during your interaction with our team. Clear, transparent, and helpful communication is something we hold to a very high standard, and we sincerely apologize for any confusion, frustration, or delay this caused you. We always want to make sure your questions are answered and any outstanding issues are fully resolved. Because Trustpilot reviews do not automatically share order details, we would love the opportunity to look into your account and make things right immediately. Could you please reach out to our support team directly with your order number or email address? You can also reply to our Trustpilot information request. As soon as we receive your details, a team member will personally prioritize your case to ensure you are fully taken care of. Thank you for your patience, and we look forward to resolving this for you.

Response from OnninestJul 21, 2026

Thank you for taking the time to share your experience, Kevin. We understand that receiving an additional unit as part of the upgrade may not have been what you expected, especially since you had originally ordered two units. We appreciate your understanding and are glad that you recognized the complimentary upgrade as a gesture of goodwill while we worked to address the backorder. We value your patience and are pleased that we were able to provide an alternative solution to help resolve the delay with your order. Thank you again for your feedback and for giving us the opportunity to assist you.

Response from OnninestJul 31, 2025

Thank you for your feedback. We're sorry to hear the product did not meet your expectations, but we're very glad Lina was able to assist you and provide respectful and helpful support. We appreciate your kind words about her and are always here to help if you need anything in the future.

Response from OnninestJul 7, 2025

Thank you for your feedback — we’re very sorry your order never arrived, but we’re glad our team was able to respond quickly and issue your refund. There are times a package fails to scan or gets lost during the delivery process. To help us investigate the delivery issue further and prevent it from happening again, could you please contact us [email protected] with your order number or any additional details?