OnninestReviews of onninest.com

Response from OnninestOct 1, 2026

We’re sorry to hear how frustrated you’ve been with your experience. We take concerns about our products, refunds, and customer support seriously, and we’d really like the opportunity to look into what happened and help get this resolved. We’ve requested your order and contact information through Trustpilot so we can locate your purchase and review the details with our team. Once we have that information, we’ll do our best to address your concerns and work toward a resolution. We appreciate you giving us the opportunity to look into this further.

Response from OnninestOct 1, 2026

We’re sorry to hear that the item did not work as you expected and that you feel it was not as described. We understand why you’d want to request a refund, and we’d like the opportunity to look into this properly, Dean. We’ll review your request and the details of your order so we can determine the appropriate next steps. We’ll get back to you shortly with an update and work toward getting this resolved for you.

Response from OnninestSep 28, 2026

We’re genuinely sorry to hear that the Cool Cove and Cool Cove Max have not met your expectations, especially after the extended wait for your original order. We understand how frustrating it must be to receive a replacement and still feel that the product is not performing as expected. We previously reached out to you directly by email regarding your concerns, and we would very much like the opportunity to continue working with you toward a resolution. If you remain dissatisfied, please reply to our most recent email so we can review the matter further and determine the best way to assist you. Your experience is important to us, and we want to make every reasonable effort to address your concerns and reach a satisfactory resolution.

Response from OnninestSep 28, 2026

We’re sorry to see that you remain dissatisfied with your experience. We take your concerns seriously and have made continued efforts to address them directly. We would also like to note that the same review has been posted repeatedly, while we have already provided a proposition intended to resolve the matter. At this time, we are still awaiting your acceptance of our proposition so we can move forward with the resolution. We remain willing to work with you toward a resolution and encourage you to respond to our direct communication so we can bring this matter to a close.

Response from OnninestSep 24, 2026

We’re sorry to hear about your experience and understand why the concerns you’ve described regarding the unit overheating would be troubling. We take product safety and performance concerns seriously and would like the opportunity to look into this matter promptly. We have requested your order and contact information so our Customer Care team can locate your purchase, review the issue in detail, and determine the appropriate resolution. Please provide the requested details so we can assist you directly and work toward resolving your concerns. We appreciate you bringing this to our attention and hope to have the opportunity to address this properly, Robert.

Response from OnninestSep 24, 2026

We’re sorry to hear that the product did not work as expected and that your experience with the refund process has been frustrating, Vinay. We understand how disappointing it can be when a product does not meet your expectations, and we want to make sure your concern is handled properly. As noted in our email, we have requested proof of the defective product so that we can review the issue and proceed with the appropriate resolution. We’re committed to working with you toward a fair outcome and encourage you to reply to our email with the requested information so we can move forward without further delay. We genuinely hope we can resolve this matter to your satisfaction and leave you with a better impression of our customer care.

Response from OnninestSep 23, 2026

We’re sorry to hear that the mini cooler did not perform as you expected and that you were left uncertain about the return and refund options, Joy. We understand how frustrating it can be when a product does not deliver the results you anticipated, especially after reaching out for clarification and not receiving a response that directly addressed your question. We want to make sure your concern is properly reviewed and that we have the opportunity to work toward a resolution. We have reached out to you directly to request your order and contact information so we can locate your purchase, review the correspondence and return options available, and assist you further. We appreciate the opportunity to look into this personally and hope to address your concerns as promptly and fairly as possible.

Response from OnninestSep 22, 2026

We’re sorry to hear about your concerns, and we take your comments seriously, Chanty. We would appreciate the opportunity to look into your experience and work toward resolving the matter. We have requested the order details and contact information you previously used to reach out to us so we can locate your order and review the situation properly. **Please reply directly to our request with these details** so our team can investigate and assist you further. Our goal is to address your concerns promptly and do everything we can to reach a satisfactory resolution.