Elizabeth K.
On 11/7/25 Onninest Heater Purchased
On 11/7/25, I purchased the Onninest Heater. It does not stay in the outlet at all... Tried various outlets to no avail. On 12/17/25 I returned the unit to the return address on the original package and in the original packaging...... and have now received it back... Return To Sender...ME. HELP. It cost me $12.45 to return it and now it's returned to me?????????????????
Response from OnninestJan 2, 2026
Hi Elizabeth, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention. This is not the experience we want for any customer. We understand your concerns on both issues: the heater not staying securely in the outlet, and the returned package being sent back to you after you followed the return instructions and paid return shipping. Please know that we take situations like this seriously and are committed to making things right. Returned packages can occasionally be rejected or misrouted by carriers due to labeling or processing issues, but that does not mean your return won’t be honored. We want to resolve this promptly and ensure you are either fully satisfied or your issue is properly corrected. For immediate assistance and to get this resolved as quickly as possible, please contact our customer support team directly at 1-888-814-2188. Our representatives will review your return, help correct the shipping issue, and work toward an appropriate resolution, including reimbursement where applicable. Thank you for your patience, and we truly apologize for the inconvenience. We value your business and are committed to resolving this matter.