OnninestReviews of onninest.com

Response from OnninestJul 10, 2026

We’re sorry to hear about your experience and understand your frustration regarding the unexpected delay, difficulty reaching our team, and your request to cancel the order. We recognize how important timely updates and responsive support are, especially when you need a product within a specific timeframe. We take customer concerns seriously and want to assure you that we are committed to doing everything possible to assist our customers and resolve any issues that arise. We would appreciate the opportunity to review your order details, address your concerns, and work toward a satisfactory resolution. Our team is available to assist and will continue working to ensure this matter is properly reviewed. We kindly ask that you provide your order information and contact details so we can locate your purchase and provide the appropriate support. We appreciate the opportunity to address your concerns and work toward resolving this matter, Tom.

Response from OnninestJul 10, 2026

We’re sorry to hear about your experience and understand your concerns regarding the items included in your order, the charges applied, and the membership fee. We recognize how frustrating it can be when an order does not appear as expected, and we would like the opportunity to review the details and address your concerns. We have requested your order information and contact details so our team can locate your purchase, investigate what occurred during checkout, and work toward a proper resolution. Please reply with the requested information at your earliest convenience so we can assist you further. We are committed to ensuring this matter is reviewed carefully and that your concerns are addressed.

Response from OnninestJul 7, 2026

We're very sorry to hear about your disappointment and completely understand how frustrating it is when you're expecting an air conditioner during the summer and the delivery takes longer than anticipated. We sincerely apologize for the delay. Our team has responded to your email to address your concerns and discuss your order, and we're currently awaiting your reply so we can work with you toward the best possible resolution. Customer satisfaction is very important to us, and we're committed to resolving this as quickly and fairly as possible. We appreciate your patience and hope to hear from you soon, Hugh!

Response from OnninestJul 5, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to be informed of stock issues after placing your order, as well as the uncertainty around timing and the refund process. In this instance, we have already sent you a proposition in response to your concern in order to resolve the matter directly. Our intention is to make sure you are supported and that a fair resolution is reached without further inconvenience. We also regret any delay or miscommunication you experienced regarding stock availability and refund handling. This is not the level of service we aim to provide, and your comments have been shared with our team for immediate review and improvement. We kindly ask that you review the proposal sent to you, as we remain ready to assist and finalize a resolution at your earliest convenience.

Response from OnninestJul 5, 2026

We appreciate you taking the time to bring this to our attention. We fully realize how frustrating it is to receive an item that does not meet your expectations, and we deeply apologize for the difficulties you experienced trying to connect with our phone support. Please be assured that we take your feedback regarding our product performance and account billing very seriously. We want to explicitly state that our business operates with a commitment to transparency, and we never intend to enroll anyone in a subscription without their awareness. To ensure this is fully and immediately resolved for you, we have sent a comprehensive follow-up email to the address on file for Order #229283. We are completely dedicated to making this right and ensuring you are fully taken care of. Please reply directly to our email so we can further discuss your concens as quickly as possible.

Response from OnninestJul 5, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration and inconvenience you’ve experienced with your order and our response times. We understand how disappointing delays can be, especially when expectations around shipping timelines are not met. We also take concerns regarding billing and any unintended charges very seriously, and we want to make sure this is fully reviewed and clarified for you. To properly locate your order and investigate what has happened with the shipping schedule and any associated charges, we kindly ask you to provide your order number and the email address used at checkout. Once we have this information, we can escalate your case to the appropriate team for a full review and ensure we work toward a clear resolution. We appreciate the opportunity to address this and help make things right.

Response from OnninestJul 2, 2026

We appreciate you sharing your perspective and are sorry to hear about the concerns you've raised. We take feedback seriously and strive to provide clear and accurate information so customers can make informed purchasing decisions. While we understand your review is based on your research rather than firsthand experience with the product, we'd welcome the opportunity to address your concerns and answer any questions you may have about the CoolCove. Please give us a call at 1-888-814-2188 at your convenience so we can discuss your concerns directly. Our team is committed to listening, providing clarification where needed, and ensuring that every concern is addressed promptly and professionally.

Response from OnninestJul 2, 2026

We appreciate you sharing your experience and are sorry to hear about the confusion during the ordering process. Your feedback is important to us, and we take concerns like yours seriously. We'd like the opportunity to review what happened and clarify any charges or subscription details you may have encountered. We've requested your order and contact information so our team can investigate your experience thoroughly and work toward a resolution. Our goal is to ensure every customer has a clear understanding of their purchase, and we're committed to addressing any questions or concerns as quickly as possible. We look forward to assisting you, Tina!