This is a nightmare company. The product, in its description, promises much. I don't know however, if the said product exists. The delay in delivery, the communication and response and-adjustment is like nothing I have seen before. Their legitimacy needs to be fundamentally questioned. It could just as well be a hoax - some shell company.
Response from OnninestJul 22, 2026
We’re truly sorry to hear about your experience and understand why the delays, communication issues, and concerns regarding the product would have left you feeling frustrated and uncertain. This is not the level of service we aim to provide, and we take your concerns regarding our legitimacy and the fulfillment of your order seriously.
We have reached out to you directly by email with a proposed resolution and hope you will take a moment to review it. Our goal is to address your concerns and work toward a satisfactory resolution. We sincerely apologize for the inconvenience and frustration this experience has caused.
MH
Marie H.
I received an email that the product…
I received an email that the product was back ordered and would be produced within two weeks. The company has ghosted me since then. No follow ups, no phone answered. When I tried to go online to see my order status, the company's store was closed. I will have to figure out a recourse or path to try to get a refund.
Update 8/17/2026: the company did eventually respond to my emails. The product had supposedly already shipped so the order couldn't be cancelled. They offered a refund if I rejected the delivery, which according to the tracking has been sitting about 21 miles from my house for two and a half weeks. Please do not order from this company. They will steal your money and leave you annoyed. I believe the cooling bit of the product must be so useless they are waiting for temperatures to drop before delivering it. I wish I had never fallen for the fake reviews I saw online.
Response from OnninestJul 22, 2026
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and concern this situation has caused. We completely understand how concerning it is to experience a delay and feel unable to reach us—especially when expecting a status update on your order.
We take matters like this very seriously and want to ensure your situation is handled immediately, whether that means providing an updated fulfillment status or processing a full refund.
Unfortunately, because Trustpilot reviews are posted anonymously without linked order details, we are currently unable to locate your account or contact information in our system to reach out to you directly.
We want to make this right immediately. Please contact our direct support team at [email protected]. Thank you for your patience, and we look forward to assisting you promptly.
AJ
AJ
Cool Max Wall Mounted Unit - DONT
I ordered the cool max wall mounted unit in early July. The website indicated five units were available. I placed my order. I then received six emails over the course of several days stating my order is being processed and is in the queue but overwhelming demand is causing delays. After two weeks, I asked for a refund. I have not received a refund to date.
Response from OnninestJul 22, 2026
Thank you for taking the time to post your feedback, AJ. We are sincerely sorry for the frustration and delay you experienced with your Cool Max wall-mounted unit order, as well as the delay in processing your refund.
Experiencing stock discrepancies and receiving repeated status updates without seeing the ultimate result you expected is certainly not the standard of service we strive to provide. We completely understand why you requested a refund, and we want to ensure this is processed for you immediately.
Because Trustpilot reviews are posted anonymously without attached order details, we are unable to look up your account or reach out to you directly from this platform.
To get your refund finalized right away, please contact us using either of the following methods:
• Call us directly: 1-888-814-2188
• Reply here on Trustpilot: Provide your order number via Trustpilot's information request form so our support team can identify your file.
As soon as we receive your order details, our team will prioritize issuing your full refund and sending you confirmation. Thank you for your patience while we make this right.
TH
THicks
I placed an order July 06 hasn't shipped yet
I placed an order July 06. I was also charged the 9.99 for rewards program. that I did not order. They did refund that. My item still has not shipped. I got an email yesterday saying that my product should be settled in by now and I should connect it to guest wifi. I relied to their email to let them know that I have not received the product yet. I am ready for a refund and haven't even got to try it yet.
Response from OnninestJul 22, 2026
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration this experience has caused.
We appreciate you bringing the rewards enrollment to our attention earlier; while we are glad our team was able to process that $9.99 refund for you right away, we completely understand your frustration regarding the delay with your main order. Receiving automated onboarding emails before your package has arrived is certainly not the experience we aim to deliver, and we understand why you are ready for a full resolution.
We want to make this right immediately. Because Trustpilot reviews are posted anonymously, we have sent a direct request for your order number and contact details so we can locate your profile in our system.
As soon as you provide those details—or reply directly to our ticket request—our support team will gladly process your requested full refund or expedite your shipment, whichever option you prefer.
Your satisfaction is extremely important to us, and we are dedicated to resolving this for you as quickly as possible.
LC
Lora C.
BE VERY AWARE: Onninest is a fraudulent company
DO NOT PURCHASE FROM ONNINEST, THEY ARE A FRAUDULENT COMPANY. IF I COULD GIVE THEM A NEGATIVE STAR RATING I WOULD. I placed order for 2 CoolCove's with Onninest on 30 June 2026. Order confirmed as 2 day delivery date. Onninest deducted from my debit card account, $235.77 , on 01 July 2026. Immediately after charging my debit card account, they sent me email communication "due to high demand, ship date pushed to 06 Aug. 2026". This was unacceptable to me as they confirmed my order as a 2 day ship date, you are running multiple ad campaigns on line you should have enough business intelligence and reliable market demand projections to ascertain your stock levels cover what you know will be increase in demand, they charged my debit card account $235.77 right before I received communication from them on ship pushback to 06 Aug. 2026. I am 67 years old, on limited income, I have health challenges, it is in the 90's outside temp., in house temp is 88 degrees, I cannot tolerate this heat and it impacts my health negatively. I tried to call them at least 9 times, could not get a real person, "experiencing high call volume, please use email address to commmunicate." I have sent 12 email communications telling them pusback on delivery was unacceptable per reasons I detailed above and justifiably please cancel my order and refund amount they charged to my debit card account on 01 July 2026. I have gotten constant stonewalling from Onninest on multiple emails to justifiably cancel order and refund what they charged my debit account on 01 July 2026...." we know it is hard to wait..." to "we can offer you upgraded CoolCove as replacement...." to "we will reduce the cost of your orig order while doing our best to get order out on ship date of 06 Aug. 2026". After I rejected all those options and told them 12 times via email, cancel my order and refund what you charged my account for, they now have said 2 times (via a contact now inserted into the communications by the name of Joe Stewart at Onninest) "we will get that completed for you in 24-48 hour period by one of our senior specialists." They have missed what they directed as 48 hour finalized completion timeline twice now. Prior to filing chargeback/payment dispute claim with my debit card financial institution against Onninest, I also filed claims with BBB and FTC, I went online to check current ad campaign for Onninest CoolCove's targeted at getting new customers/orders. 😳I was shocked, then again it totally confirmed they are a total fraud company, their current advertisement guaranteed 19 July 2026 ship. Putting that into perspective, my order was placed 30 June 2026, they charged my debit card account $235.77 on 01 July 2026, Immediately after charge hit my debit card account they communicated pushback ship date to 06 Aug 2026. But now their current on line ad campaigne for new customers/ new orders confirms 19 July 2026 ship date and they still will not cancel my order and refund charges they made to my debit card account.
Dealing with Onninest CoolCove has been a complete nightmare, by giving this detailed review of what they are all about, I hope I can prevent others from same experience, I still cannot bring to finalized resolution with Onninest CoolCove. PLEASE, KEEP YOUR SANITY AND DO NOT PLACE AN ORDER FOR ONNINEST COOLCOVES.
God and Jesus bless you greatly.
Response from OnninestJul 21, 2026
Ms. Cortina, we deeply regret the frustration, disappointment, and inconvenience you experienced regarding your order. We understand how upsetting it was to receive a delayed shipping update after your order had initially been confirmed with an earlier delivery timeframe, particularly after you clearly communicated that the delay was unacceptable and repeatedly requested cancellation and a refund.
We also recognize the frustration caused by the repeated communications, alternative offers, and delays in finalizing your requested resolution. You clearly expressed that you wanted to cancel your order and receive a refund, and we regret that your request was not addressed promptly.
We have now **issued a full refund of $235.77** for your order. We sincerely regret that it took multiple communications and longer than it should have to complete this resolution.
We take the concerns raised in your review seriously, including the communication and fulfillment issues you described. We understand that your experience fell well short of the level of service we aim to provide, and we regret the stress and inconvenience this caused you. We hope the completed refund provides a resolution to the matter.
AB
Ann B.
I wouldn’t even give them 1 star!
I wouldn’t even give them 1 star!! We ordered the cool cove air conditioner. They said it would ship in 2-4 days. Then we get an email saying it’s on back order and won’t ship till August 6th. Then today we get an email saying our order is in queue but if we upgrade today they’ll throw in a second one for free that will ship today??? Funny how you can ship a free one today but the one we ordered weeks ago is in queue to ship as soon as you get it in stock!! I DEFINITELY CALL THIS A SCAM!!
Response from OnninestJul 18, 2026
We sincerely apologize for the frustration and disappointment caused by the delay with your CoolCove order and the conflicting messages you received regarding the product’s availability and upgrade offer. We understand why this situation would be confusing and concerning, particularly after being advised that your original order was backordered while receiving a separate offer suggesting another unit could ship sooner.
We take concerns regarding order fulfillment and communication seriously, and we are actively reviewing this matter to ensure the situation is properly addressed. We have requested your order and contact details so that we can locate your purchase, review the specific circumstances, and work directly with you toward a satisfactory resolution.
Our goal is to ensure that your concerns are fully addressed and that the outcome is fair. We hope you will provide the requested information so our team can investigate this promptly and assist you further.
WS
William S.
I ordered over 3 wks ago
I ordered over 3 wks ago. Took my money. And now no response. Will not answer any emails. DO NOT BUY FROM THIS COMPANY. ITS A SCAM. THEY STEAL YOUR MONEY
Response from OnninestJul 18, 2026
We sincerely apologize for the frustration and concern caused by the delay with your order and the difficulty you experienced in receiving a timely response, William. We understand why waiting more than three weeks after payment, without clear communication, would be extremely upsetting and cause you to question the status of your purchase.
This is not the level of communication or service we aim to provide. We have reviewed your concerns and have sent you an email with a proposed resolution so we can work toward addressing this matter directly. Our priority is to ensure your concerns are properly heard and that we do everything we can to reach a satisfactory resolution.
We regret the inconvenience and frustration this experience has caused and hope you will review our email so we can assist you further.
BH
Barry H.
I just want an air conditioner for my…
I just want an air conditioner for my garage so I don't have to sweat all summer. Me and my kids stay out there a lot. Not happy at all. Unless you write them you won't hear anything. And if you promote something like this you should have enough stock. Backorder backorder backorder
Response from OnninestJul 18, 2026
We sincerely apologize for the frustration and disappointment caused by the repeated backorder delays. We completely understand how upsetting this must be, especially when you purchased the CoolCove with the expectation of having a comfortable space for you and your children to enjoy throughout the summer.
You should not have had to repeatedly reach out for updates, and we recognize that the lack of timely communication added to your frustration. We also understand your concern regarding the product being promoted while inventory was limited, and we regret that the availability did not meet your expectations.
We have reached out to you by email with a proposed resolution and are committed to working with you to ensure this matter is properly addressed. Our goal is to make sure your concerns are heard and that we do everything we can to reach a satisfactory resolution.
We appreciate you bringing this experience to our attention and sincerely apologize for the inconvenience caused.
