OnninestReviews of onninest.com

Response from OnninestJul 28, 2026

We sincerely apologize for the frustration and disappointment caused by the delay with your order. We completely understand your concerns and recognize how important it is to receive either the product you ordered or a timely resolution. Please know that we take feedback like yours very seriously. To help us investigate your order and resolve this as quickly as possible, we have requested your order number and contact details via a separate message. Once we receive that information, our team will promptly review your case and work toward the most appropriate resolution. We appreciate the opportunity to make this right and remain committed to ensuring your concerns are fully addressed.

Response from OnninestJul 24, 2026

We sincerely apologize for the frustration and disappointment described in this review. We understand your concerns regarding the additional membership charge, the difficulty you experienced while attempting to cancel and return the order, the delays in receiving responses, and your concerns about the product received. We take these concerns seriously and would like the opportunity to review the specific order and communications associated with your experience so we can better understand what occurred and work toward an appropriate resolution. We have requested your order and contact information so our support team can locate your purchase and follow up directly. We are sorry that your experience did not meet your expectations, and we are committed to reviewing your concerns carefully and doing what we can to address the matter.

Response from OnninestJul 24, 2026

We sincerely apologize for the frustration and disappointment described in this review. We understand how upsetting it would be to request a cancellation multiple times and then learn that the order had already entered the shipping process. We take these concerns seriously and would like the opportunity to review the specific order history and communication associated with this experience so we can properly investigate what occurred and work toward an appropriate resolution. We have requested the order and contact information associated with this review so our team can locate the purchase and follow up directly. We apologize for the inconvenience and loss of confidence this experience has caused, and we are committed to reviewing the matter carefully.

Response from OnninestJul 24, 2026

Hi Daryl, we’re sorry to hear that the CoolCove™ unit did not meet your expectations and understand how disappointing it is to receive a product that does not perform as you had hoped, particularly after waiting for your order to arrive. We also understand your concerns regarding the product’s performance, cord length, and the experience you described while waiting for your order. We sincerely apologize for the frustration this caused. Our team has reached out to you via email with a proposition intended to help address your concerns and find a satisfactory resolution. We encourage you to review our message and respond directly so we can continue working with you toward resolving this matter. We value your feedback and are committed to doing what we can to make this right.

Response from OnninestJul 24, 2026

Hi Renee. We sincerely apologize for the frustration and inconvenience you experienced with your order and attempts to reach our support team. We understand how concerning it is to be waiting for an order while also having questions about an additional charge. We have confirmed that your order has been shipped, and we have sent the shipment and tracking details to you via email. Please check your inbox, including your spam or junk folder, for our response. If you have any further questions or concerns regarding your order or the charge mentioned, please reply directly to our email so our team can assist you further and work toward resolving the matter. We are sorry again for the inconvenience and appreciate the opportunity to address your concerns.

Response from OnninestJul 24, 2026

Hi Randy, we’re sorry to hear about your frustration and understand how concerning it is to believe that an order has not arrived. We take concerns about orders and delivery seriously and want to make sure this matter is properly resolved. Our customer support team has responded to your email with the tracking information for your order and additional details regarding its shipment. We encourage you to check your inbox, including your spam or junk folder, for our response. We sincerely apologize for the frustration caused and remain committed to assisting you until your order has been received or the matter is otherwise resolved.

Response from OnninestJul 23, 2026

We’re very sorry to hear about your experience and understand why the delays and back-and-forth communication regarding your return and refund have been frustrating. We sincerely apologize that your concerns have not been resolved as promptly as they should have been. We take your feedback seriously and want to ensure that your case is reviewed and addressed appropriately. As Trustpilot reviews are posted anonymously, we kindly ask that you reply to this review with your order number so we can locate your purchase and investigate the status of your request. Our goal is to ensure that your concerns are properly addressed and that we do everything we can to reach a satisfactory resolution. We look forward to receiving your order details so we can assist you further.

Response from OnninestJul 23, 2026

We’re very sorry to hear that the product you received did not meet your expectations and that you feel it differed from what was shown in the video. We understand how disappointing and frustrating this must have been, particularly when you expected the product to perform as demonstrated. We take your feedback seriously and sincerely apologize for the experience you’ve had. We have reached out to you directly by email with a proposition intended to help resolve your concerns and provide a satisfactory outcome. We hope you will review our email and give us the opportunity to address this matter directly. Our goal is to ensure that your concerns are properly addressed and that we do everything we can to reach a fair resolution.