OnninestReviews of onninest.com

Response from OnninestJul 30, 2026

We are very sorry to learn about the delay and the frustration this situation has caused, John. We understand how disappointing it is to be waiting for an order for this length of time, especially when you have been seeking updates and feel that your concerns have not been adequately addressed. Our team would like the opportunity to investigate this matter and work toward a resolution as quickly as possible. We have requested your order details and contact information so that we can locate your purchase, review its status, and determine the best way to assist you. Providing timely support and keeping customers informed are important to us, and we regret that your experience has not reflected those standards. We remain committed to resolving this issue and encourage you to reply with the requested information so we can address your concerns directly and help bring this matter to a satisfactory conclusion.

Response from OnninestJul 30, 2026

Hi John, we appreciate you taking the time to share your feedback. We are truly sorry to hear that the product did not meet your expectations and that your experience has left you feeling disappointed. We take concerns like yours very seriously, and it is never our intention for any customer to feel misled or dissatisfied with their purchase. We understand your frustration regarding the product's performance and appreciate the opportunity to review your concerns. Our team has reviewed your case and has already sent a proposed resolution to the email address associated with your order. We kindly ask that you review our message and let us know your thoughts so we can continue working toward a satisfactory outcome. Customer satisfaction remains our top priority, and we are committed to resolving concerns fairly and professionally. We value the opportunity to address this matter directly and hope to restore your confidence in our service.

Response from OnninestJul 28, 2026

We sincerely apologize that the product did not meet your expectations, Larry. We understand how important it is for customers to have clear and accurate expectations about a product’s features and performance before making a purchase. We appreciate you sharing your feedback regarding your experience, as it helps us identify areas where we can improve our product information and customer communication. We would like the opportunity to review your order and address any concerns you may have. We have requested your order details and contact information through a separate message so our team can locate your purchase and provide further assistance. We are committed to working toward a satisfactory resolution and ensuring your concerns are handled appropriately. We look forward to assisting you further.

Response from OnninestJul 28, 2026

We sincerely apologize for the confusion and frustration you experienced regarding your order, billing details, and refund request. We understand how concerning it can be when there are discrepancies in company names, payment descriptors, and contact information, and we appreciate you bringing these concerns to our attention. We take matters like this seriously and would like the opportunity to review your order details, clarify any questions you may have, and ensure your concerns are properly addressed. We have requested your order information and contact details through a separate message so our team can locate your purchase and provide further assistance. We are committed to working toward a fair resolution and ensuring that your experience is handled with the attention and care it deserves. We look forward to assisting you further.

Response from OnninestJul 28, 2026

We sincerely apologize for the frustration you have experienced regarding your order and return request, Ronald. We understand how disappointing it can be when you are seeking assistance and do not receive the clear answers or support you expected. We would like the opportunity to look into this matter and help address your concerns. We have requested your order information and contact details through a separate message so our team can locate your purchase and provide the appropriate assistance as soon as possible. Your feedback is important to us, and we are committed to working toward a resolution that addresses your concerns. We look forward to assisting you further.

Response from OnninestJul 28, 2026

Hi Carol, we sincerely apologize for the frustration and disappointment caused by the delay in receiving your AC unit. We understand how concerning it can be to wait for an order, especially after being informed of a shipment delay. We appreciate your patience and would like to provide an update that, according to the latest tracking information, your order was delivered today. We encourage you to please check for the package at your delivery location, and if you are unable to locate it, please reach out to our support team so we can assist you further. We value your feedback and remain committed to providing the support needed to ensure your concerns are properly addressed and your experience is resolved.

Response from OnninestJul 28, 2026

We are sorry to hear about your experience and understand how frustrating this situation has been. We recognize that delays in both delivery and refund processing can be extremely disappointing, particularly when you have made multiple attempts to resolve the matter. After reviewing your account, we can confirm that a full refund was issued on July 27 to the original payment method used for the purchase. Depending on your financial institution, it may take several business days for the credit to appear on your statement. We also understand your concerns regarding the communication you received. While multiple members of our support team may assist with customer inquiries, our goal is always to provide accurate information and timely resolutions. We regret that your experience did not reflect that standard. Customer satisfaction remains important to us, and we appreciate you bringing these concerns to our attention. If you have not yet seen the refund reflected in your account, we encourage you to contact us directly so we can provide additional details and assist in verifying the transaction with your financial institution. We sincerely regret the frustration this matter has caused and appreciate the opportunity to clarify the status of your refund.

Response from OnninestJul 28, 2026

We are sorry to hear about your experience and understand how frustrating it must be to feel that your concerns have not been addressed despite multiple attempts to contact us. Providing timely and effective customer support is important to us, and we regret any confusion or inconvenience caused during our email correspondence. We understand your request for a resolution and appreciate the opportunity to review your case. After receiving your concerns, we responded to your email with a proposed resolution and remain ready to work with you directly to reach an outcome that addresses the situation. Our intention is never to create additional hassle for our customers, but rather to find a fair and satisfactory resolution as quickly as possible. We value your feedback and would welcome the opportunity to continue the conversation through the email thread so we can bring this matter to a conclusion. Our team remains committed to assisting you and ensuring your concerns are properly addressed.