OnninestReviews of onninest.com

Michelle was professional and very polite, She spoke clearly and succinctly. She also remedied the problem in record time. Michelle is defiantly in the top 1% of Customer service reps in my estimation. What a pleasurable experience after a major letdown with an ordered product that was no where near the item shown in the picture. Anyone who talks with Michelle will be pleasantly surprised with the skill and professionalism as she solves their problem. A definite asset to your business!

Customer service was very helpful. They were very prompt and getting back to me. However, I did have to get a refund, but they process that immediately. I appreciate it. And hate that I have to get refunded.

Customer service representative was great and the team responded within a reasonable time. The product was packaged well. The product didn’t meet expectations so I received a refund. CS was easy to work with.

The delivery was very slow and I gave up and asked for a refund, which I got right away. a week later, to my surprise, the the compact air cooler arrived, but was not strong enough for the room I ordered it for. However, the customer service during the entire process was excellent. I'm just sorry the cooler didn't work.

Thank you for great customer service. I requested and received a refund. The representative was very polite and efficient.

I want to thank everyone that was working with me and comforting my soul of thoughts on how I was feeling quiet, in my inner thoughts without me getting to a place of being upset emotionally because in the beginning the way the package for the power saver was delivered I just became Very displeased and I never tried the product. I just wanted my refund, and I explain this to the customer care and they were forthright in every way with their honesty, being cordial and respectful, and because of their care towards me, I could not even get in my feelings. They simply understood what I wanted with no hesitation and no offense taken on their part. They gave me my heart desire for a refund. I greatly appreciate the fact that I didn’t have to go through ups and downs, changes and turn around to simply get a refund so this company I give two thumbs up for customer care how they handle a person’s heart and concerns on the matter at hand thank you

Thought I ordered a single unit but I ended up buying a single and a double Customer service was awesome thanks

product wasn't to my liking but customer service was good.