OnninestReviews of onninest.com

Response from OnninestAug 3, 2026

We are very sorry to hear about your experience and understand how frustrating it must be to wait for your order longer than expected, especially when you have been trying to obtain assistance and cancel the purchase. We take feedback like yours seriously, and we sincerely apologize for any delays, communication difficulties, or inconvenience you may have encountered. Our goal is always to provide timely support and a smooth shopping experience, and we regret that this was not reflected in your case. We would like the opportunity to review your order, investigate the shipping timeline, and work toward a resolution that addresses your concerns. Please reply with your order number and the email address used for the purchase, or contact our support team directly so we can locate your order and assist you further. Customer satisfaction is important to us, and we are committed to working with you to find an appropriate solution. We look forward to hearing from you and resolving this matter as quickly as possible.

Response from OnninestJul 31, 2026

We are sorry to hear about your experience and regret the frustration this situation has caused. We understand how disappointing it can be when an order does not arrive within the expected timeframe and when communication does not meet your expectations. Our team takes customer concerns seriously, and we have reviewed your account. Our records show that your email address has been removed from our marketing list, and you have been unsubscribed from future promotional emails. We understand that receiving messages you did not find relevant can be frustrating, and we have taken steps to address that concern. We are committed to resolving order-related issues and providing clear updates throughout the process. If your order has not been received or if there are any outstanding concerns, we would welcome the opportunity to review the matter further and work toward a satisfactory resolution. Customer satisfaction remains our priority, and we appreciate the opportunity to address concerns and improve the experience for every customer.

Response from OnninestJul 31, 2026

We are sorry to hear that your experience did not meet your expectations, Scott. We understand how frustrating delays can be, especially when you are waiting for an order and trying to make changes or request a cancellation. Our records show that we have been actively working to address your concerns, and as discussed during our recent phone conversation, we have already provided return instructions to help facilitate a resolution. Our team remains committed to ensuring that every customer receives the support they need and that concerns are handled fairly and promptly. We take feedback regarding shipping timelines, communication, and product expectations seriously, as these areas are important to the overall customer experience. If there are any additional questions regarding the return process or if further assistance is needed, we encourage you to contact our support team directly so we can continue working toward a satisfactory resolution. We appreciate the opportunity to address this matter and remain committed to resolving it as quickly as possible.

Response from OnninestJul 31, 2026

We are sorry to hear about your experience and understand your frustration regarding the delays in communication and your concerns about the CoolCove™ units. Providing timely support and ensuring our customers receive accurate information about their orders and products is important to us. We have reviewed your concerns and have already sent you an email outlining a proposed resolution and additional assistance. We encourage you to check your inbox, including your spam or junk folder, and reply at your convenience so we can continue working directly with you. Our goal is to make sure every customer receives the support they need and reaches a satisfactory resolution. If the product is not performing as expected, we would like the opportunity to review the situation further and discuss the options available to help address your concerns. We appreciate you bringing this matter to our attention and look forward to hearing from you so we can work toward a positive outcome.

Response from OnninestJul 30, 2026

We are sorry to hear about your frustration regarding the refund process, William. We understand how concerning it can be when a refund is not yet visible on your account, especially after requesting a cancellation. After reviewing the order, we can confirm that a full refund was issued on July 6. The refund was processed as two separate transactions: one for $152.97 and a second refund for $9.99. Depending on your financial institution, these credits may appear separately on your statement rather than as a single refund amount. If you are unable to locate these transactions, we recommend contacting your bank or card issuer and asking them to trace the refunds using the amounts listed above. Financial institutions can often locate pending or posted credits that may not be immediately apparent on online statements. Our support team remains available to assist if you continue to experience difficulty locating the refunds. We are committed to ensuring this matter is fully resolved and appreciate the opportunity to clarify the status of your refund.

Response from OnninestJul 30, 2026

We are sorry to hear that the Glacier Breeze did not meet your expectations. We understand how disappointing it can be when a product does not perform as anticipated, and we appreciate you taking the time to share your feedback. Customer satisfaction is extremely important to us, and we would like the opportunity to learn more about your experience and determine how we can help. In order to review your purchase and explore the appropriate resolution options, we have requested your order number and contact information. Once we receive those details, our team will investigate your concerns promptly and work directly with you to address the issue. We are committed to supporting our customers and making every reasonable effort to reach a satisfactory resolution. We look forward to hearing from you and assisting further, Jeanne.

Response from OnninestJul 30, 2026

We are sorry to learn that your experience did not meet your expectations. We understand how disappointing it can be to encounter shipping delays and then feel that the product received was not as advertised. Providing reliable service and accurate product information is very important to us, and we take feedback like yours seriously. We would like the opportunity to review your order, better understand the concerns with the product, and work toward a fair resolution. To assist further, we have requested your order and contact information so our support team can locate your purchase and investigate the matter in detail. Once we receive those details, we will review the situation promptly and explore the available options to address your concerns. We value every customer and remain committed to resolving issues whenever they arise. We look forward to hearing from you and working toward a satisfactory outcome.

Response from OnninestJul 30, 2026

Hi Stephanie, we are sorry to hear about your experience and understand how frustrating it can be when you're unable to access tracking information and are still waiting for updates regarding your order. Our team has reviewed your case and has responded to your email with the latest status of your order, along with additional information intended to help clarify the situation. We are committed to providing timely support and working directly with our customers to address any concerns regarding shipping, tracking, or available resolution options. We take feedback like yours seriously and recognize the importance of clear communication throughout the ordering process. Please continue the conversation through the email we sent so we can ensure any remaining questions are addressed and that an appropriate resolution is reached. We appreciate the opportunity to assist and remain committed to resolving this matter as quickly as possible.