OnninestReviews of onninest.com

Response from OnninestAug 5, 2026

We sincerely apologize for the frustration caused by the difficulty in reaching us and obtaining information regarding your return request. We understand how important timely communication is when assistance is needed. We have reviewed your case and can confirm that this matter has been resolved. Our team has also sent a response to your email with confirmation and the relevant information regarding your request. We value all customer feedback and remain committed to providing prompt support and resolving concerns as quickly as possible. If you require any further assistance, please reply to our email and our team will be happy to help.

Response from OnninestAug 5, 2026

We’re sorry to hear that you feel disappointed with your experience, Barbara. Customer satisfaction is extremely important to us, and we would appreciate the opportunity to better understand what went wrong and work toward a resolution. Unfortunately, we have been unable to identify your order based on the information provided in your review. Please contact our support team with your order number and the email address used for your purchase so that we can investigate the matter thoroughly and assist you as quickly as possible. Our team is committed to addressing customer concerns and finding fair solutions whenever issues arise. We look forward to hearing from you and working to resolve this matter.

Response from OnninestAug 5, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to be waiting for an order that has not arrived as expected. Please be assured that we take your concerns seriously. Our team has reviewed your case and has sent you an email regarding this matter so we can work directly with you to determine the status of the replacement unit and provide the appropriate resolution. We are committed to ensuring that every customer receives the support they need and that any outstanding issues are addressed as quickly as possible. We kindly ask that you check your inbox (and spam/junk folder, if necessary) and respond to our email at your earliest convenience. We look forward to resolving this for you and appreciate the opportunity to make things right.

Response from OnninestAug 4, 2026

Hi Chuck, we are sorry to learn about your dissatisfaction and understand how frustrating this situation must have been, particularly given the shipping delay and your repeated requests to cancel the order. We take concerns such as these seriously and would like the opportunity to review what occurred. Our records indicate that we have reached out and requested your order number and contact details so that we can investigate the matter thoroughly and better understand the circumstances surrounding your experience. Our goal is to address customer concerns as efficiently and fairly as possible, and we remain committed to working with you to find an appropriate resolution. Once we receive the requested information, a member of our team will review your case and follow up accordingly. We value the opportunity to resolve outstanding concerns and hope to hear from you soon so that we can assist further.

Response from OnninestAug 4, 2026

We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery timeframe and your concerns about the product's performance and design. Providing a positive customer experience is important to us, and we appreciate the opportunity to address your concerns. We have responded to your email with a proposed solution and are actively working with you to resolve this matter. Please take a moment to review our message and let us know your thoughts. We remain committed to assisting you and finding a resolution that addresses your concerns as quickly as possible.

Response from OnninestAug 4, 2026

We sincerely apologize for the disappointment and frustration caused by your experience. We understand your concerns regarding the product's performance and the shipping timeframe, and we appreciate you bringing these matters to our attention. Customer satisfaction is very important to us, and we take all feedback seriously. We are pleased to confirm that we have been in contact with you regarding your concerns and that this matter was resolved as of 8/3. Our team remains committed to addressing customer issues promptly and working toward fair and satisfactory resolutions. If you have any additional questions or concerns, please feel free to contact our support team and we will be happy to assist further.

Response from OnninestAug 4, 2026

Thank you for taking the time to share your experience, Kimberly. We are sorry to learn that you are dissatisfied with your purchase and the support experience you have had thus far. We understand your concerns regarding the product's performance, the delivery time, and your request for a return and refund. Customer satisfaction is extremely important to us, and we take all feedback seriously. After reviewing your case, we can confirm that our team has responded to your email with a proposed resolution in an effort to address your concerns. We have been actively communicating with you and remain committed to working toward a fair and reasonable outcome. Our intention is never to leave a customer's issue unresolved. We encourage you to review our latest correspondence and reply at your convenience so that we can continue discussing the available options and move this matter toward a satisfactory resolution. We appreciate your patience and the opportunity to assist. Our team remains available and willing to work with you until we reach an appropriate resolution.

Response from OnninestAug 3, 2026

Hello Jeana. We are sorry to hear that your experience did not meet your expectations. We understand how disappointing it must be to receive your order after a lengthy wait and find that the product is not performing as expected. We take concerns regarding product performance seriously and would like the opportunity to look into this matter further and assist you with a resolution. Please provide your order number and the email address used when placing your purchase so we can locate your order details and review the issue with your unit. Our team is committed to ensuring that every customer receives the support they need, and we would appreciate the chance to make this right. We look forward to hearing from you and assisting you as soon as possible.