OnMi Patch Reviews | Read Customer Reviews of onmipatch.com

OnMi Patch Reviews | Read Customer Reviews of onmipatch.com

OnMi Patch reviews

51 approved reviews, newest moderated first

grace0609
Apr 30, 2022
Poor customer service
The Onmi customer service definitely needs to be improved. I have attempted to reach them many, MANY times... and have not received a single response. The patches were not much help to me, sleep-wise; I refuse to do business with a company who happily takes your money, but doesn't provide customer responses in a timely manner... or, at all.
Response from OnMi PatchMay 2, 2022
Hi Sue, thank you for reaching out and we apologize if you were unsatisfied with the product. Please rest assured our team values your feedback and will reach out immediately to try to resolve your concerns.
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LaShanda G.
Apr 16, 2022
I tried to cancel this several times
I tried to cancel this several times. Charged my account then finally let me cancel. Products do not work. Horrible customer service. Did not respond to my emails but sent me several to do this review. Do not reccommend.
Response from OnMi PatchApr 20, 2022
Hi LaSahanda, we apologize if you were unsatisfied with the product, and we love to hear more. Our team will reach out to your for your feedbac. With regards to subscriptions, as stated in the policy on our website, in order to get a discount off your first order, the subscription is for a minimum of 2 months and can not be cancelled before this date, which is why you may not have seen the option to cancel prior to the 2 month duration. However, we did see this was resolved on March 31st, and you subscription was canclled after the 2 month minimum period had passed. If you have any other questions or issues we can help to resolve, please do not hesitate to contact our customer care team.
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Sherri F.
Apr 8, 2022
My husband has difficulty sleeping
My husband has difficulty sleeping. He doesn't like taking pills. He says the patches really work
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Michael B.
Mar 30, 2022
The patches are not working as…
The patches are not working as advertised.
Response from OnMi PatchApr 1, 2022
Hi Michael, thank you for bringing this to our attention. We would love to learn more about your experience with our product. We pride ourselves in the efficacy of Onmi, being backed by scientifically-proven ingredients, certified product composition and a high consumer product rating & satisfaction. Our team will reach out to you to see how we can make this right.
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Joshua
Mar 14, 2022
I never received my order
I never received my order. I did end up getting a refund but only after going back and forth with the rep. They sent my order, complete with my name and address, to someone else. I know this because the rep sent me a picture that a stranger had sent in with all of my info. I was offered a discount code but it was less than the discount I had used when I first ordered and I was going to pay them more after they messed up. Do not recommend. Especially if you value your privacy.
Response from OnMi PatchMar 23, 2022
Hi Joshua, thank you for your feedback. We believe you had placed this order under another name based on your email. As mentioned in our correspondance, we sincerely apologize for the mix up and had provided a full refund on the missing order 1 day after being contacted about the non-delivered shipment. With regards to the discount code, we did offer to provide one of greater value than what was utilized at the time of your original order, but received no response back. Please note that we would be happy to maintain our offer for the trouble caused. If you have any additional concerns or questions please do not hesitate to reach out to our customer care team.
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Tara P.
Mar 10, 2022
Easy to use
Easy to use, and really curbs my appetite
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Sofia L.
Mar 8, 2022
The best service i got my patches in…
The best service i got my patches in mexico in 1 day!
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Angela S.
Feb 27, 2022
I have contacted them twice regarding…
I have contacted them twice regarding not receiving my package. No response.
Response from OnMi PatchFeb 27, 2022
Hey Angela! Scott here, founder/CEO of OnMi Patch. I take these concerns very seriously. I've looked into your order and saw it was delivered yesterday. I haven't seen a single email come in from you at all, but please email my personal email and I'll make sure we help you out if you still haven't gotten your delivery. ([email protected])
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