Only One JewelryReviews of onlyonejewelry.com

SCAM........... PLEASE DO NOT ORDER FROM THEM YOU WILL NOT RECEIVE THE ITEM AND THE CUSTOMER SERVICE TELL YOU TOUGH

The absolute WORST customer service I have ever received. I placed an order a month ago and have received no information. I have reached out numerous times to their customer service department by email because their customer service phone number is no longer in service. The email is getting no response. When I finally got a response, they told me that they had been trying to reach me to verify my address to ship the order. Never mind that I have sent god knows how many emails to them. I asked them to verify the information they had for my order and where it was supposed to ship to and they gave me someone else’s information. I asked for a refund and just to cancel my order as this was beyond ridiculous and not worth the money and they have stopped all communication. I’m just out that money. Seriously don’t waste your time

Ordered a locket necklace for my autistic son as a Christmas gift and an ID in case (praying this never happens) he was ever to be lost. Ordered almost a month ago and still haven't seen it. My attempts to contact their customer service has been futile with their contact number disconnected.. After deciding to look up more info on the company, my heart sank as I read through all these negative reviews. I have very little faith I will receive my order at all let alone by Christmas. How does a company like this, after countless complaints and bad reviews, are able to continue to prey on the unknowing consumer?

So much for giving my sons fiancé what I thought was going to be a beautiful Christmas present!!! Zero communication, no tracking available and both phone numbers appear to be disconnected! What a SCAM! I don’t care so much that I’m out $58 it’s the fact that I failed on her present!!!

In my grief over the loss of my son, I purchased the wrong memorial bracelet for my sons ashes. Once I was less emotional, I requested a refund within the 90 day window. The bracelet was not personalized and never used. I took a picture to show the item was in its original state. This company was not accommodating at all, and gave me additional grief by suggesting that the item was specially made for me (which it was not), therefore they could only refund a portion ($8) of the purchase price. Additionally they said I would have to send it back to China (the item was sent from Northern California)! I just gave up, at that point. This company does not honor their own listed return policies!! BEWARE!!!

I truly wish I could give this zero stars!! They have just the worse customer service ever! I placed a order 12 days ago and have heard nothing about it! They finally emailed my a line of crap so I asked for a refund and cut my losses. They offered my $5 and asked me to give them more time on the order! This place is a complete scam and ripoff! DO NOT ORDER FROM THEM!!!!!!

HORRIBLE EXPERIENCE! they said it would take time to process the customized necklace; then they directed me to an APP that will keep track of shipping record of my order, which kept saying it will arrive TOMORROW; GUESS WHAT? it is 5 days later and NO ITEM after I ordered it EXPRESS MAIL(425 extra); now I am out $40 for the price of necklace PLUS $25; How is it that the Better Business Bureau hasn't cracked them down and closed them?

This company is a scam! After months of waiting, they sent my daughter a cheap, ugly necklace instead of the ankle bracelet she ordered. When she wanted to return it, they told her they mixed up her order with another customer's, that she got their necklace and they got her ankle bracelet. They wanted her to mail the necklace directly to that customer and said the other customer would mail the ankle bracelet to her. My daughter requested a prepaid postage label since it was their mistake. She was told to please go ahead and mail it and she would be reimbursed for postage. Do not order anything from this company. Our daughter learned her lesson the hard way and is out $40.