Only Natural PetReviews of onlynaturalpet.com

Signed up for an autoship but the reminder emails went to my spam folder. Tried to cancel an order about 4 hours after it had been placed and my card charged and they claimed they couldn't do a refund because the order had already been pulled and given a label. But I have to wait for FedEx to come pick the package up then return it to them before my refund is released. This makes absolutely no sense and means they are charging people as soon as orders are placed instead of when they are shipped as most companies do. I am wondering if they even plan on issuing any refund at all at this point.

Hello, I am sorry to hear about problems but I am so glad to have found this company several yrs ago. I use a grain free dry dog food, shrooms, flea tick collars, shampoo, and barrier bites. I have been buying the grain free chicken powerfood for several years and my dog has had no troubles and the price and subscription service have been helpful for me. I was frustrated when I was not informed of product being out of stock and had to look elsewhere but just recently received notification of my favorite food back in stock. I also find it valuable knowing this company has not received any recalls-that I could find. Happy repeat customer. Thank you,

Terrible company, and fyi my dogs preferred the grain free I had been getting at Walmart, and snubbed most of what I bought here(alot). Impossible to find way through site to order, all nonsensical NOT user friendly. So hard I called to have help with the order. Made order and it was wrong. Got what I had explicitly said I did not want, asked it be removed and I thought that was all set. Nope. I set reorder for 12 weeks but in 3 weeks I got another hug order, random items chosen(crazy at this point). Left vm messages, emails, but never got a call back or anything refunded. After a few more weeks I finally got them on the phone, was refund for what was missing, and was told they agreed and CANCELED my subscription. (I hope it was, fingers crossed!)

They ship by post office and post office will not deliver it. I've contacted this company NUMEROUS times and get nonsensical responses from their customer "service" which is not service by any stretch of the imagination. They will not give me a requested refund. BUYER BEWARE!!!!

We have been using the lemon scented natural tick and flea collar for our dog. 2 times it has snapped in two making it useless. We bought several off these in advance so we would have them on hand. The first time one broke they sent a free replacement. Now when we put another on it snapped like a twig the next day. It was in a sealed package and had an expiration date of June 2025. Now they will not honor their failed product by sending a replacement saying their "system" will not allow them to replace an item bought in Oct 2023.

This company has great customer service, but I'll admit it is hard to find their phone number. Chat and email did not work (never received the password reset email) so phone number was critical in getting my issue resolved. Finally found it at the bottom of an email.

I don't have a review as I have not used them yet. What I would like to know is it has anyone used the flea and tick tag? I'd like to know how it works

I purchased a bottle of the flea and tick shampoo because my one dog has allergies. I had bathed all three of them on a Tuesday made sure to lather them really good and by Friday morning it was like they never got a flea bath. So very disappointing with this product I wrote a email to the company and now I’m waiting to see if they respond back