Only Natural PetReviews of onlynaturalpet.com

Cancelled my order as it was out for delivery for absolutely NO reason. Still unsure why. This company lacks any accountability and their service is atrocious.

They sent out an email to their customer that they were offering a big sale on their dehydrated organ meat for dogs. I can rarely afford this type of dog food, so I took advantage of it and ordered several bags. But when I got it turns out there were only two months left and then it expires. When i emailed asking what happens when a food expires I got some vague answer. And I said I don’t remember them mentioning the food was gonna expire soon when they announce the sale got a dud employee who wouldn’t respond to that. I think that’s really lousy that the company did that. They said I could ship it back and get a refund. I’m sure the expense would be on my end. Not only is that a hassle but it would be expensive. They should’ve said on their email the food only had two months left. On numerous occasions over the years, I’ve found their customer service is not very friendly.

Abysmal customer service. Instead of notifying me that the food I order (monthly subscription) was out of stock, they simply didn't send it. Had I not send an inquiry regarding the shipment, I would not know. I have to leave town tomorrow for 10 days, and have a dog sitter staying with my dog .. who will run out of food in about 6 days. I live in the mountains of Colorado & there aren't healthy food options in the stores up here. I will go back to utilizing Amazon, but I'm not certain how to solve this issue today.

Dismal service by Only Natural Pets customer service manager, Mike Miller. I’ve never had such subpar customer care when trying to remedy a problem. All the funds I have were locked up, no apology and no solution from this company’s manager. Even though I was verified through my phone number and account email, he continued to flag my account as fraudulent even though I talked to several agents and waited for Mike Miller for 25 minutes on the phone (which he didn’t take the call). I wasn’t disrespectful or impolite, just wanted to figure out a solution since I was out $270 and obviously a bit frazzled given I don’t have money until next month and have to go out of town to help family. I am low income and both myself and my dog have health issues. When I tried to place the order again using a credit card, the order went through but was cancelled by the manager. I had set up a payment plan through Affirm (which I have an excellent record with and those pre-approved funds were now locked up too in a chargeback that takes days to remedy). Again Mike Miller telling me that it was the food was available elsewhere — which is wasn’t, on Chewy or even though the Zignature company (both of which were extremely empathic and helpful with customer service reps and even tried to help me find solutions!) I could not afford several small bags as I’m on a fixed income and now both my avenues of payment were on hold due to cancellations from the manager. For 10 years I have directed dozens and dozens of people to this company for many dog and cats care holistic options. I will only do that now with the caveat that the manager cannot and will not help with conflict resolution and it’s best to go elsewhere.

I just received my order of 4 cases of Merrick cat food - it is the INCORRECT PRODUCT in a classic case of bait and switch - the website pictures the product I wanted, I received a DIFFERENT product - Only Natural Pet tells me they will issue me a return order so that I can DRIVE this order somewhere to be returned and ONLY AFTER they receive it will they issue me a refund. I cannot purchase petfood UNTIL AFTER I receive the refund of my $ - meanwhile my cats have NO FOOD, this is a DISHONEST company - DO NOT TRUST THEM.

Awful. They would not cancel my order immediately. It somehow had doubled everything in my cart, resulting in an expensive order. Rather than cancelling it, they shipped it.

I dont know what all these negative reviewers experienced but I got rapid and excellent customer service with this company and good customer service is getting harder and harder to find.

BUYER BEWARE! Let me say that 0 stars is not an option but I'd still give 1 star for the customer service rep who has tried to help us the past 2 days. Firstly, our account showed we had reward money but it wouldn't let us use it at checkout. Scam. The CSR did credit us the rewards funds after we used chat and sent proof of the amount being shown in our account. Secondly, we recently received 3 emails offering 20% off our next order but we were unable to use the code. After more time wasted on chat, we were told we already used the code and it was one time use. Huh? The last order we placed was in Oct of 2025. Why send 3 emails in the last week when the code is invalid? Scam #2. Order elsewhere. In today's world, I don't trust a site with my cc info, address etc, if they can't get the simple things right.