Only Natural Pet offers natural pet supplies for dogs and cats. Natural Pet Food, Flea Remedies, Dog Supplements & Homeopathic Remedies as well as articles & information on holistic pet health care.
Only Natural Pet (onlynaturalpet.com) has 46 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Oscar R.
DO NOT sign up for auto-ship!! There is NO WAY to cancel!!! You can change the product, change the date, change the frequency, but what you CANNOT do, is cancel. Dog dies? Ohh well, here's another bag of food. Don’t need it anymore? Too bad, you signed up for auto ship 12 years ago, were going to keep sending it until you die, then your heirs will get it, because YOU CAN'T CANCEL OUR AUTO SHIP!!!
ayre
Terrible customer service. They don’t know questipns about the products they’re selling, they don’t accept returns on closed packages. They don’t reason with you. Is not my first time dealing with them. They have sent replacements of products i needed for my dog with things i would never use
Vivi L.
Really really terrible customer service and a real lack of a system that respects consumer rights. Two great issues: 1) My order never came. It was time sensitive. I listed it when ordering. Just kept receiving automated messages and no real customer service. 2) Bombarded by ONLY NATURAL PET emails, I must have "unsubscribed" at least half a dozen times. Still being bombarded. Total lack of respect for consumers rights and real customer service. Seems there is no "human" behind this mass production machine.
Garden G.
Once they have your email address, they refuse to remove it. Very poor quality products. Terrible customer service.
Serina S.
I’ve placed two orders at different times and they both got canceled by the company. Due to items being out of stocks. So frustrating and very annoyed with their customer service. Wouldn’t recommend shopping here.
James S.
This dog food was great for a couple of years. Now every bag has hundreds of beetles and larvae. There’s pacing in the dried kibble. They expect my dog to just eat these larvae and beetles. It’s truly unacceptable for a premium dog food company that is close to $100 a bag. They take no ownership and won’t respond to the disgusting videos and photos sent. Due to this poor customer service is why I want to warn people about this brand and their dog food.
G G.
Very poor customer service. I ordered dog food and did a subscription several months ago. Now my dog doesnt like that particular brand so we changed the brand. They sent me the item without sending a reminder email that it will be shipped. Once I got the food I called and requested to return the same. They DONOT provide return label and the customer service person was rude and not helpful. They want me to pay for shipping back. They should have sent a reminder email confirming that the product is being shipped so I had an option to cancel at that time since things change. I would have ordered the different brand that my dog likes. But unfortunately they have lost a customer and worst of all it seems that they dont even care. Be careful ordering from this company.
Lori
I was looking for cat food. wanted to see if I there were coupons as I’m on a budget. I managed to find Only natural pet. I checked Trust pilot to see the reviews saw there were some problems but decided to place an order anyway because I had 35% the 1st subscribe order. I bought the Nulo canned duck food and taste of the wild turkey dry food. I was surprised the order came quickly and glad there were no problems. So yes, they are real and for me they did come through. i’m always looking for a way to save and that’s what led me to do a search.
