onlinetires.comReviews of onlinetires.com

The worst company I have ever had to deal with. Sent me the wrong size tires. I did nothing wrong. It was a massive hassle to return. They no longer had the actual size of tires I order. Now I’m waiting weeks for a refund. I had to haul the tires all over to send them back. Avoid at all costs!!!!

First of all after putting in my order 2 day's later I get a tracking. I look at tracking they have wrong size listed. I call consumer support they said they would get that error fixed 5 day's later FedEx tracking says only label made. Call again they said left today takes FedEx 24hr to update that's a lie. 2 day's later FedEx indicates still only shipping label creation so I call same story shipping today. Next day no movement finally following day FedEx said they picked up tires. Still not tires. Now FedEx is taking tires from California to Pennsylvania so went past my state by 1000 miles to bring back to me? Still have not arrived 16 days so far. Don't use this company. My order was placed on September 14th it's October 1st

Bought tires and rims for my 2011 BMW 328i E92 - First claim I submitted they made difficult. Got awarded a new tire and it was shipped but I never received. They’re rude about the delivery of the tire showing me a picture of it at my apartment supposedly by GLS, yet wasn’t there when I got home. Then to top it off my second claim 501-000005543 ( that happened during the same incident as first claim ) was denied. Showing that even the tire shop refused to patch and repair said tire since it’s on inner wall. So now I have two highly and unsafe damaged tires that I paid a lot of money for, and their not holding true to their road hazard warranty. It’s very frustrating as well as disappointing. I will never buy from this “ company “ again. What a sham. Take your business elsewhere!!

Bought 6 tires in total over the past 4 years. I also purchased the road hazard warranty insurance. Both instances I had to submit a claim for the road hazard, as it is suppose to cover any claim against the tire, which occurs and the tire is not able to be repaired. I have a 2016 Porsche Macon and you cannot plug the tires, so the 1st occasion I submitted the claim for a tire and ONLINETIRE.COM stated the dot was not correct. I just bought the tires 3 mpnth prior and there telling me I have to submit it to Michelin.I went back and forth and finally just bought another tire because I was driving on a donut. Second go around. Same thing. They tried the same excure with the DOT. ONLINETIRES.COM. IS A SCAM WITH THERE ROAD WARRANTY. They continue to sell it and not honor the serviceability of the insurance. I submitted my pics receipt and no call back and just delays. then there saying they'll resubmit the claim. They hope youll just give up like I did the first time. This time there getting brought in to court.

Sold and sent me rims that would not fit my truck, despite the fact that I had them specifically confirm the fit prior to shipment (because I know that there are fit issues with my vehicle) and then went completely dark when I tried to return them. Filled out the online return form twice called and left multiple messages with "customer service," of which they offer none. Believe the rest of the reviews. AVOID!

Very pleased with the customer service at online tires!! John was very helpful and stayed in contact and made sure my experience at online tires was good!! He was very helpful and couldn't ask for any better!! I highly recommend these guys and definitely will do business again in the future!! Josh. L

Worst experience ever. Stay far away from this website. As mentioned, they will ship you the incorrect tires or do the bait and switch tactic where all of sudden, the tires are out of stock and want you to buy something way more expensive. I have an investigation open with Walmart as I ordered through them with OnlineTires being the third party seller. I have called many times, and left messages for Johnathan (manager) with no return call. DO NOT ORDER!

Similar to other reviews, I ordered Bridgeston Driveguare tires (in stock) and the order was processed. Two days later I received an email stating the tires were not available. They tried to upsell more expensive Vredestein tires, same thing occurred, 2 days later another email advising they were not available. Beware of bait and switch! I ordered from another online company, tires were in stock and at a lower price.