Renee West Renee W.
Terrible Customer Service
The plants I received were not the correct ones. I have contacted them with zero response.
Onlineorchards is listed under Garden & Pond.
Onlineorchards (onlineorchards.com) has 188 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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188 approved reviews, newest moderated first
Renee West Renee W.
The plants I received were not the correct ones. I have contacted them with zero response.
Stan G.
This company is trash I ordered 2 trees from Home Depot. 1 arrived dead and has not recovered. The other survived. I contacted Home Depot twice about the matter They gave me 503-791-9441 as a direct number to Online Orchards and told me I was on my own. The number goes directly to voicemail. It's a shame that a big box store won't even stand behind what they sell when they use sh*tty suppliers. Lesson learned. Pick up a healthy tree like I did from tytyga .com.
EMORY S.
Ordered 2 trees from Online Orchard and they sent them to wrong address in Washington state. I live in Pennsylvania. Will not respond to emails or phone messages. Their number is 503-812-5701 . The address is 5215 SW Boyd Rd. Gaston Oregon 97119
Jim B.
I ordered 3 different cherry trees, they look like they were boxed for 11 days by the fact that the label was made that long before they even shipped. When they arrived the roots all were full of mildew and the leaves were dead and fallen off. The Lapins is dead, the Van might recover and the Black Tartans looks like it will survive. Order from somewhere else there is a reason they have no phone number and it isn't because they are high quality. If they send me replacements I might change the review or more positive but 1 star is all they get. I will be contacting the BBB just so others know what they are.
Paul M.
I ordered a Blenheim and Moorpark apricot from Online Orchards. The Blenheim clearly was diseased with perennial canker and the Moorpark was dead. When I asked for a refund Online Orchards stated that my hardiness zone was not adequate, suggesting that the trees dead or diseased was caused by the climate zone. The trees were not here long enough to be impacted by my misidentified climate zone. I know because i have two mature Blenheim and Moorpark trees that are healthy and fruitful at my small organic farm. Clearly this company is in trouble with a very low rating and will continue to spiral with it's negative ethics.
stan H.
Sent wrong tree. Would not answer phone or emails. Terrible customer service. DO NOT USE THEM
zac H.
I ordered a tree from them last year that had 3 in of growth from a graph that was 16 in above the roots. The branches were all broken up. Customer service said there's plenty of viable growth there. The tree died midsummer. I ordered a replacement tree this spring which arrived and promptly died. I foolishly ordered another tree from them which arrived with dried up leaves and it is dead. Tried to contact them through customer service and got no reply.
Barry M.
I placed an order for a pear tree and received a confirmation email but that was the last I heard from onlineorchards.com. They don’t respond to emails and don’t publish a phone number. This business is completely unresponsive and seemingly deserves all of the one star reviews. Wish I had checked their reputation first. Payment was thru Venmo and a dispute has been filed.