OnlineLabels is an industry leader for personal and professional labeling. Dedicated to the success of its customers, the manufacturer and ecommerce retailer offers an extensive selection of label configurations, a suite of design tools, and award-winning customer service. It is revolutionizing the labeling industry with resources and services that empower customers to achieve their goals. More information about the company can be found at OnlineLabels.com.
OnlineLabels (onlinelabels.com) has 108 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
onlinelabels.com
Website
onlinelabels.com
Category
Print & Graphic Design
Location
Sanford, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered a set of labels for coffee bags, and chose OnlineLabels based on my research looking for the best combination of price and quality.
I selected the labels that I thought would be best for my coffee bags, ending up with #830972v1. Upon receipt, I noticed that the print quality was good, but the label I selected was much thinner than expected and would not work for my coffee bags.
I contacted OnlineLabels, and they immediately responded by sending me a few samples, and then sent a reprint on new labels based on my selection. All at no additional cost to me. Their service was above and beyond what I would have expected - a true surprise and delight. Highly recommended!
NS
Nisha S.
I ordered labels with my logo on it and…
I ordered labels with my logo on it and I got a roll of blank stickers….im furious!!
Response from OnlineLabelsJun 26, 2026
We're sorry to hear about your experience and understand how frustrating this must have been.
It appears your order was for blank inkjet label rolls, which are intended to be printed by the customer rather than being custom printed by us. We understand how this could have been confusing.
Our customer service team will be reaching out to you shortly to review your order and discuss available options, including a refund or a discount toward a custom printed label order. If you choose to place a custom printed order, we'll also be happy to help guide you through the process to ensure you receive the labels you need.
We appreciate your feedback and look forward to resolving this with you.
TH
Tom H.
They went the extra mile to make things right !
I had some issues with the artwork process...I pretty much gave up, Then a Very Nice, Very Professional Rep from the Company phoned me and all is resolved ! I highly respect a Company that makes the extra effort to make things right ! Thank You for reaching out!
Response from OnlineLabelsJun 26, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your second order did not meet your expectations.
While bleed is a standard printing requirement, we understand your frustration with how this situation was handled. Our goal is to work with customers to find solutions when artwork adjustments are needed, and we're sorry that your experience didn't reflect that.
We'd still like the opportunity to make this right. If you're willing, we'll review your order with our team and work with you on the best resolution, whether that involves updating the artwork, reprinting the labels, or discussing a refund.
We appreciate your feedback and the opportunity to improve.
KR
KHDIER/REEM M.
President
Good company
SF
Stuart F.
100%
Massive choice if superb quality labels, amazing service and speedy delivery. Aswell as asimple and easy to use design and self print software package. I can't promote online labels enough.
MA
Mark
Price Gouging Extraorrdinaire!
Although Online labels provides decent labels, their price increases every single time you visit their site.
Despite what you think you know a bout tariffs, nobody
else is doing this in the wholesale market. You have not seen one shred of news about a shortage of paper in years! There is nothing to warrant this flagrant price gouging. Shame on them!
Response from OnlineLabelsMay 21, 2026
Thank you for sharing your feedback. We understand how frustrating price increases can be, and we want to assure you that we work hard to minimize them whenever possible. While we do experience regular increases from suppliers and material costs, we often absorb those added expenses rather than passing them directly on to our customers. Any pricing adjustments we make are carefully considered and not taken lightly.
If you’re willing, we’d appreciate the opportunity to review your specific orders and account history so we can better understand the pricing trend you experienced and provide more context related to your purchases.
Please feel free to contact our team at 888-575-2235 or submit a support ticket at the link below so we can review this with you directly.
https://secure.onlinelabels.com/support/SupportRequest.aspx
We appreciate your business and your feedback.
SA
Sarah
Buy roll labels!! Sheet labels aren't consistent
I made a massive order to Online Labels to help launch my candle making business after it was recommended by some friends. I am extremely happy with some of the labels. They all printed super crisp and clear, but the color was not consistent. Some labels the color printed perfectly and others it was way darker than I designed. Also, there was a white scuff on one label of each of the several dozen sheets that I ordered. I contacted customer service, and they were very nice, and replaced all of the scuffed labels and sent me several extra to make up for it. However, they would not replace the labels where the color was wonky, saying that they can't guarantee perfect color matching. This was a very big letdown, being that some of the labels were so off-color I couldn't use them and I just had to order them from another company. So I would say that Online Labels is a great place to order labels if color isn't super important, but you may want to go a different route if you are trying to keep color consistent.
Tip for anyone who is labeling alcohol-based products: if the container leaks at all, the alcohol will completely erase the ink from the sheet label. I learned the hard way :) The roll labels are far higher quality than the sheet labels, so if a 100-order minimum is not a problem, get roll labels! Alcohol will not erase the ink from the weatherproof BOPP labels. The color was also perfectly consistent in the roll labels, unlike the sheet labels. In the future, I will probably just bite the bullet and order 100 of all my labels so I can have these higher quality ones :)
Sorry this is a super long review but hopefully it will be helpful to someone :)
Response from OnlineLabelsMay 21, 2026
Hi Sarah, thank you for taking the time to leave such a thoughtful and detailed review. We truly appreciate your feedback and are glad our customer service team was able to quickly help resolve the scuffing issue.
We also understand how important color consistency is, especially when launching a new business and building your brand. We’re sorry that some of the sheet labels did not meet your expectations. While slight color variation can occur with digitally printed sheet labels, we completely understand how frustrating that can be when you need colors to match as closely as possible.
We really appreciate you sharing your experience with both our sheet and roll label products. As you mentioned, our roll labels are a more durable option thanks to their laminated finish, making them especially well-suited for products that may come into contact with oils, alcohol, moisture, or other chemicals. They also tend to provide greater color consistency and long-term durability.
Thank you again for your honest feedback and for giving us the opportunity to be part of your candle business journey. We truly appreciate your support and wish you continued success with your business!
PB
Pamela B.
I have not received my labels
I have not received my labels. I guess I should have read the reviews before I did business with you. The labels were supposed to be delivered on the 1st of May, but because of some "post office mix up" , I would receive it by 9:00pm on the 2nd. Well, it's 9:17pm and I yet have not received them. After tonight, I'll have no use for them and will return them. I am so disappointed 😞.
Response from OnlineLabelsMay 6, 2026
Hi Pamela,
We're really sorry this happened, especially with the timing. I can imagine how frustrating that must have been if you were counting on receiving your labels by a specific date.
I was able to locate your order, and I'm having someone from our team reach out to you directly to take a closer look and see what happened. While this does appear to be a carrier delay, we still want to do what we can to make this right for you.
If you missed our message, feel free to reply here or email us at [email protected], and we'll make sure we get connected.
Thanks for bringing this to our attention. We really appreciate it.
