Ian B.
Was great, now avoid them at all costs
I have used online labels for years and never, not once had an issue with them. However, they have recently either been sold or taken over and I naively placed an order right before this change had started thinking it would be OK. To say it has been a total fiasco is putting it mildly. I placed an order on 24th august, knowing that their website would cease taking order from 1st september, as per the email we received. Come 5th September, no sign of the order, no update, nothing. So I check the online labels website and it is still up and running, taking orders etc. So I log a support call. 10 days later, on 15th september i still hadnt had a response, and my order STILL hasn't arrived. So at this point I get in contact with the company who are taking over, and log a call with them. Not only did the person get my name wrong (it's on the bottom of my email for crying out loud!), but confirmed they were "awaiting stock" and would dispatch as soon as it was in. I agreed to wait. We are now 22nd September, and STILL no order. Instead I get a bank notification of a reversal. They've refunded the order without even telling me! So I email the take over company again, and get told "it wasn't us it was online labels" - yet you ring the number on the online labels store and it puts you through to the take over company. I get that issues occur during transitions, but the lack of communication, care and attention our order has received is in excess of "teething" problems. We now have no labels after a month, and seemingly no reliable supplier either. If the website is still up and running when you are reading this, stay the hell away. The new company don't care and the original owners are seemingly in the wind.
Response from OnlineLabelsSep 24, 2026
Thank you for taking the time to share your experience. I’m sorry for the frustration surrounding your order and the difficulties you encountered during the recent UK transition. For clarity, this review relates to our UK division, which operates separately from our U.S. store. While I understand that does not change what you experienced, I wanted to clarify this for anyone reading the review. We recognize that the extended wait, limited updates, and unexpected refund fell short of the level of service you had come to expect after years of ordering with us. Your concerns are understandable, and we regret that this transition left you without the labels you needed and without clear communication along the way. Our UK division should be reaching out to you again shortly to follow up regarding your experience and your order. We truly appreciate the years you spent as a customer and are sorry that this was your experience during the transition.