CitiReviews of online.citi.com

This bank is dangerously dysfunctional. Finally got through to Customer Support, who kept repeating the same thing and interrupting me after I said two words. Asked to speak to a supervisor. Was told no.

Citibank is a very bad place to have a credit card with. They do not stand behind the product protection that is usually offered by a credit card. I had a situation where a company would not refund my money for a defective product they sold me, so I reached out to Citibank for help since I placed the order on my credit card. They immediately denied any help & I got stuck with a bad product. They are no help, regardless of your outstanding status with them. They could care less. Never again!

Customer service for retirement services is in the Philippines. Robotic and best. They have a playbook they operate under and can't even connect you with someone in the United States. They don't even have email. They want you to "fax" documents. I got rid of my "fax" number years ago. Who uses "fax" anymore?

We use a CITI CC as a backup card only for offshore purchases. Compared to our default Discover Card or AMEX, it's a nightmare. We find CITI offshore customer service about the worst we've encountered anywhere in the world. By turns, its attendants are difficult to understand. English is not their first language, they are often churlish and speak as though they are scripted with an overlay of gratuitous politeness. CITI, therefore is one financial services group to avoid however arresting any credit card offers may seem.

Returned a package of Christmas pjs that not only were not what I ordered but arrived after Christmas. No refund company says they never received. Routing says they did. Citi says it is not fraud. I have to pay. $188.00 + interest, and I have nothing.

Definitely avoid Citibank in New York, two weeks still no debit card, poor customer service on top of it, and now even closing my account is a hassle.

Takes forever to receive a replacement for a lost or stolen debit card

Zero support from customers service after I was very frustrated with my recent experience over the phone with their unprofessional agent and their customer service support after reviewing my case. You should follow up many times and make sure what they are doing. I don’t trust them anymore.