CitiReviews of online.citi.com

Worst customer service. I ring, no one answers. Complete online request asking questions, no reply. Have a Creidt Card I cant use as I cant get hold of anyone.

just horrible customer service.

You should only apply for this card as a backup, not your main one. The customer service is terrible — slow, unhelpful, and downright frustrating. Their verification process is a nightmare: they ask for your SSN, card number, security word — basically every detail possible — and after all that, you still end up waiting 20 days for some outdated physical letter to complete verification. Don’t even think about using this as your primary card. They have a habit of blocking your card without notice, leaving you stranded in the worst moments. Save yourself the headache — this card is more trouble than it’s worth.

This whole week every time I tried to log in there was technical difficulties. Seriously every day?

New customers are supposed to receive a new customer bonus of $325 but it was unclear you needed to apply via a link. I called to receive new customer bonus and told I was ineligible even though I am a new customer. I am already ready to switch banks every time I’ve called them it’s been a disaster another time I called I was merely requesting a direct deposit form required by my employer that was never sent even though she told me I would be receiving it in the next 2 business days it never came.

This app is absolutely terrible. My card was locked after making a simple Zelle transfer to my own account. I called support, and after more than an hour of back and forth, they finally unlocked it in the morning. But by the afternoon, it locked again—this time claiming there were two “suspicious” Zelle transactions. My account was frozen once more. To make matters worse, the app asked me for my full bank account number, which I could only get by either logging into the app (which was locked!) or calling support again. I ended up stuck on the phone for over an hour, repeating my issue to multiple agents, just to retrieve my own account information and unlock access. What a complete mess of IT systems and customer service. It’s frustrating, time-wasting, and makes basic banking painful. Citi really needs to fix this broken process.

Pathetic, delusional and rude is what they are because who doesn't take a new number from your customer because they want the old number to verify it's me even though I was sent a reference number for verification. I'm so ready to get my money out of the company that has no clue what they're doing and should seriously consider staying home and that would be beneficial to the ones that are doing business with them and somehow I see a bunch of monkeys doing a better job.

I have been with Citibank credit cards for at least 20 years. I always pay my bill every month. But over the last year they have raised my interest rates outrageously. They have become more like loan sharks instead of a reputable bank to work with. I plan to pay them off, but I won’t be using their cards in the future. I can’t close out the cards because that ruins your credit. These companies can do whatever they want to customers and have no appreciation for long time customers. It’s all about the money and ripping people off with high interest rates,