CitiReviews of online.citi.com

Wish I could do zero. Booked a trip through Citi travel. Ocean front with balcony at hotel del Coronado. Arrived and checked in. Room overlooked an air conditioner and no balcony. Went to desk and said that was the room booked by Citi travel. Desk said no ocean front views available. Provided a garden view room. A call to Citi travel produced zero help and promised a call back, received none. Next day received and email saying they tried to reach me and couldn’t (false) They checked with the hotel and were satisfied with the solution. I stated on their website the ocean front and garden view are totally different price categories. Sent up for review and denied due to hotel stating equal bookings. Escalated and was told to send proof. Sent screenshots form Citi travel showing big discrepancies between garden view and ocean front. Again after review denied to hotel stating equal bookings. Granted I paid premium for ocean front and Citi travel paid for and booked no balcony, interior room with air conditioner view. (Lowest priced room offered) Where did the difference in money go from what I paid for and what they booked. This was verified by the front desk and Daniel from Citi travel. Daniel admitted that it was a mistake on their part and it was out of his hands. Currently escalating but Citi travel considers it closed with a puny offer of 25,000 courtesy points for my inconvenience. Insulting and disappointing. Buyer beware. I’m one and done with city travel and canceling my Citi card asap!

My experience with this business has and is extremely frustrating, adverse, no dispute department for the Citi Sears Mastercard, Fraudulent Dispute Processing and Deceptive Trade Practices. I have been a member since 2008,and I regret not canceling this card,years before now. Citi Sears Mastercard has poor quality service and horrible systemic bad deceptive billing loops, and absolute bad-faith dispute handling operated by Sears Mastercard and it's issuing bank. Citibank N.A. This bank has demonstrated a complete lack of financial integrity regarding an active billing error dispute involving a $493.55 whereas the billing error dispute invoice stated that they installed a CV Axle in a2017,and my car is a 2016,this business refused to give me the part they claimed to have replaced in my vehicle, my vehicle was and is running great, and I didn't have any issues with my vehicle, I was told that I needed a CV Axle, however, my vehicle was running great, my vehicle didn't show any signs of a bad Axle, only this business word.I didn't need a CV Ax,and Express Oil, did not install a CV Axle in my vehicle, when I asked questions about the 2017 invoice receipt, I was told to "get off of property Although a comprehensive evidence packet was immediately mailed including my official state vehicle registration, my purchase agreement, and the merchant invoice proving a non-conforming wrong year component breach of contract, the credit card dispute department completely disregarded the evidence, furthermore, my vin number, and my tag number matches the year of my vehicle, this was no mistake by the merchant, it was fraud, and my vin number was in my window,and the door of my vehicle. Citi Sears Mastercard dispute team issued a deceptive pre-printed administrative loop, issuing an automated denial letter falsely claiming the dispute was not timely disputed, It is a fact that after the transaction posted, I disputed it the same day,it was within 3 days, so this fabricated statement is absurd and preposterous. Most egregious upon being directly called out for out for their lackadaiscal communication and regulatory failures, this business attempted a secondary stall tactic by issuing a exact copy of their June 12,2026 denial letter under the disguise of an additional information inquiry. This established pattern proves that Citibank does not perform authentic or fair billing error evaluations. They utilize automated, copy-and-paste documents to force unlawful merchant liabilities onto the consumer balance sheets while actively protecting deceptive merchants. This business refuses to honor consumer protection statutes and laws. Citibank Sears Mastercard didn't do a investigation at all, this entire process was and is deplorable, frustrating and a bad experience. I have permanently terminated my business relationship with this deceptive card issuer. I absolutely do not recommend this business, bit is the worst, or one of the worst bad deceptive business, that uses fabricated information and don't do credit card dispute investigations,and sent me a notice with all three of the credit bureaus, trying to intimidate and compel me to pay for a credit card charge that I don't owe, it is appalling and outrageously absurd. Citibank neglected and failed to do a investigation of the facts, and credit my account, instead they are compelling me to pay for a charge I don't, and attempting to destroy my great credit profile history if I don't pay this fabricated, conniving fraudulent and deceptive charge that I don't owe, this is very unfair and utterly absurd. It is a immense, horrible disgrace, and profoundly unethical to coerce me into paying for a credit I don't owe.

The worst company I have dealt with recently, they don’t care how much of our time they waste. Just wish I could rate them ZERO.

dreadful customer service. no one on chat can help. no one on phone can help. really poor experience they are providing. impossible to work with.

Over 2 years ago the bank messed up my name on my account. I tried to get it fixed multiple times, they never did. 2 weeks ago I received a message for potential fraudulent charges. I texted back No, not my charges. They still put the charges through. And it has been a costly nightmare since. I'm up to $600, will be more in fees and spending cost, because CITIBANK decided their fix is to not give me a new bank card and limit my access to my funds. I cannot get cash out my account and the only way to get a payment out is to use my account number and routing info to make an online payment. This has been a nightmare, emotional and mentally exhausting. I have spent hours and hours and hours on the phone, with most time just being put on hold or rando call cut of. I cannot understand how this is legal, that a bank can just not give you access to your funds, and just limit how I can access, and told I can wait 15 business days, this is after dealing 2 week of their error, the bank sending me a car with a name i do not legally carry, and the kicker, being told today, that they will again issue me a card with a name that different from what's on my account on my my check book. Anyone, please explain to me how this is okay with a financial institution?

DO YOURSELF A HUGE FAVOR & DO NOT OPEN AN CARD WITH THEM!! I have been a with Citi card for years & I called in to get my limited raised & my deposit realized. I have paid my card off multiple times every month & been PERFECT WITH PAYING!!! The idiot on the RECORDED LINE CLOSED MY ACCT & that is not what I asked for THEN REFUSED TO PUT A SUPERVISOR ON!! I CANT REOPEN THE SAME CARD AND THEY REFUSE TO HELP THE MISTAKE THEY MADE AND STILL HAVE MY MONEY!!! Go TO AND CREDIT UNION THEY WILL DO A MUCH BETTER CARD IF U ARE TRYING TO FIX YOUR CREDIT!! I’m over 700 now the credit union has gave back my $ & raised all my secured cards but CITI BANK HAS NOT!!! They just want your money & to keep it hostage while making TONS OFF THE FEES THEY GET FROM YOU USING YOUR CARD!!

Inconceivably poor customer service in resolving a dispute. Yesterday received an email saying dispute resolved in my favor and conditional credit now permanent. Less than 24 hours later an on-line letter stated that my dispute was not resolved in my favor. I have two VISA accounts. Citi is a distant third in a field of two.

This is the worst bank I am stuck with, I have accounts in Chase, BOFA but this CITI bank is a pain in my bottom now, every time I am calling these call are been directed to over sees and they do not have any Idea about ENGLISH and customer service. I JUST NEED TO CLOSE MY ACCOUT NOW!